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Conduct comprehensive assessments of complex cases, considering multifaceted client needs. Analyze and evaluate the severity of issues requiring Tier 3 intervention. Coordinate resources and services to optimize outcomes for clients. Identify barriers and challenges hindering case resolution, and implementing strategic solutions. Employ advanced problem-solving skills to navigate complex issues and conflicts. Maintain detailed and accurate records of Tier 3 cases, documenting assessments, interventions, and outcomes. Prepare comprehensive reports for internal analysis and regulatory compliance.

Facilitate the coordination of solar projects from inception to completion, ensuring all tasks are executed within established timelines and meet quality standards. Act as a central point of contact for effective communication among internal teams, clients, contractors, and suppliers. Manage and organize project documentation, including contracts, permits, and compliance records, ensuring accessibility for internal and external audits. Additionally, provide logistical support for installations and proactively address any challenges that arise during the project lifecycle.

Conduct day-to-day debt collection activities as the primary responsibility. Communicate effectively with customers, ensuring excellent customer service. Manage cash collection and handle finance-related tasks. Adhere to account guidelines and regulatory requirements. Utilize collection strategies and tools to address account issues, aiming for positive outcomes for both consumers and clients.