Virtual Assistant
$170 / week
September 25, 1985

About Candidate

Various roles include travel agent, customer service representative, operations coordinator, researcher, appointment setter, recruiter, and operation coordinator. These roles have provided me with invaluable skills in assisting clients, coordinating tasks seamlessly, conducting thorough research, and managing appointments effectively.



Bachelor of Science of Computer in Medical Transcription 2009
Naga College Foundation - Naga City, Philippines

Use electronic devices to convert voice recordings from physicians and other healthcare workers into formal reports. Transcriptionists also may edit medical records for accuracy and return documents for review and approval.

Work & Experience

Sales Representative October 2009 - April 2010
Sutherland Global Services Inc.

Sales Representative • Provide options to customers in purchasing software solutions designed to manage payroll, inventory, sales, and other needs of a small business. • Add credit, or remove credit to customer account if necessary. • Gain the trust to customers to be able to have a more conversational talk. • Getting high KPIs

Customer Representative November 2010 - January 2012
Sitel Philippines Inc.

Providing excellent customer service. • Explaining the bill to the customer • Add credit, or remove credit if necessary • Do upgrade or downgrade of the customer service depending on their needs • Getting high KPIs and a very satisfied customer (VSAT

Chat Travel Consultant January 2012 - December 2013
The Resource Group

• Researching better packages to customer • Provide options to the customer that are best suited to their time and lifestyle. • Process payment for customers via chat • Getting high KPIs and a very satisfied customer (VSAT

Billing and Repair Service October 2014 - September 2015
VXI Global Holdings B.V. (Philippines)

• Explaining the bill to the customer • Troubleshooting customer TV, Internet, and home phone • Do remote access to customer computer • Do upgrade and downgrade to customer. • Getting high KPIs and a very satisfied customer (VSAT)

Online Virtual Assistant October 2015 - April 2016

• Data Entry • Checking and sending Emails via Outlook, Gmail • Personal Assistant Online Sale/Customer Service Rep

Online English Teacher November 2015 - February 2019
51Talk Philippines

• Teach English to young and adult Chinese people • Provide excellent teaching to Chinese students • Explain new words to them and give examples • Give homework and activities to make sure students learn something from you • Give feedback to students if there are improvements and their success

Online Virtual Assistant March 2019 - June 2019

• Telemarketing • Call on sheets with contact and then send them a link to book an appointment. • Use Ring Central , Zoom , and Skype • Use Hubstaff for timestamp • Use Microsoft Excel for tracking leads and bookings

Recruiter January 2021 - May 2021

• Develop and update job descriptions and job specifications • Perform job and task analysis to document job requirements and objectives • Source and recruit candidates by using databases, social media, etc • Screen candidates' resumes and job applications • Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes • Onboard new employees in order to become fully integrated

Appointment Setter May 2021 - July 2022
Yours Prospector/ Appointment Setter for Realtors

• AppointmentSetter • Call on web dialer • Book an appointment via CRM. • Use Zoom , Slack and Skype for communication

Operation Coordinator and Quality Analyst June 2022 - December 2023

• Using BlueMail (web specialist), Skype ( agents/clients), Zoom ( meeting with clients and web specialist on weekly meetings) and WhatsApp (emergency cases) • Listen to calls, validate and confirmed the details • create web consultation preparation notes(both for Web Consultation first and final consultation) • Do keywordsresearch for organization that already purchased 10 days, 30 days, 40 days and so on if they are still on P1 placement. • check web specialist calendar in regardsto bookings. • Communicate with web specialist daily in regards to their appointments.

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