A*****a

A highly motivated person dedicated to providing top-of-the-line service. Passionate in improving tasks by providing clients with careful consideration and support. We are experienced and skillful in providing high-quality service to clients. Responsibilities include but are not limited to: • Proficient in overseeing the end-to-end transportation process, from shipment booking to delivery, ensuring timely and cost-effective solutions. • Skilled at understanding client requirements, providing accurate quotes, and delivering high-quality service, resulting in long-lasting client partnerships. • Expertise in negotiating rates and terms with carriers to secure competitive pricing and reliable transportation services. • Well-versed in various platforms such as FedEx, UPS, Unishippers, Shipco, ECU360, Air Freight, Hapag-Lloyd, and more, • Extensive experience in preparing and managing shipping documentation, including bills of lading, customs forms, and compliance with industry regulations. • Strong analytical and problem-solving skills, swiftly resolving issues such as delivery delays, damaged goods, or route changes. • Effective team player, collaborating with colleagues and partners to optimize logistics operations and meet client expectations. • Coordinated and managed the transportation of goods for a diverse client base, ensuring on-time and cost-effective deliveries. • Established and nurtured relationships with carriers, negotiating favorable rates, and ensuring reliable service. • Prepared and maintained accurate shipping documentation, including bills of lading, customs forms, and compliance records. • Addressed and resolved transportation-related issues promptly to minimize disruptions and maintain client satisfaction. • Collaborated closely with the sales and customer service teams to align logistics with client expectations and business goals. • Utilized transportation management software to track shipments, optimize routes, and improve efficiency. • Manages loss claims and damage claims. • Coordinates with UPS and FedEx on claims. • Ensure to provide follow-up updates to the client regarding the status of their claims.

• Answering customer inquiries via a ticketing system. • Addressing and resolving customer issues, complaints, or concerns effectively. • Assisting customers with placing orders, tracking shipments, and processing returns or exchanges. • Providing information on warranty, return, and refund policies. • Maintaining a high standard of service and ensuring consistency in customer interactions. • Prioritizing and managing time efficiently to handle multiple customer inquiries simultaneously.

Responsibilities include but are not limited to: • Fielding customer inquiries via phone, email, or chat and providing accurate and helpful information about products, services, policies, or procedures. • Identifying and resolving customer issues, complaints, or concerns promptly and effectively while striving for customer satisfaction. • Listening to customer complaints, empathizing with their concerns, and finding appropriate solutions or escalating issues to a higher authority when necessary. • Maintaining a comprehensive understanding of the company's products to answer customer questions and provide recommendations. • Assisting customers with placing orders, tracking shipments, and handling returns or exchanges when applicable. • Assisting with billing inquiries, explaining charges, setting up payment plans, and processing payments. • Educating customers on how to use products effectively, including providing user guides or tutorials. • Identifying opportunities to recommend additional products or services that may benefit the customer and the company. • Conduct follow-up with customers to ensure their issues were resolved satisfactorily and gather feedback on their experience. • Dealing with irate or upset customers calmly and professionally and working to de-escalate tense situations. • Participating in ongoing training and development programs to improve customer service skills and stay updated on company products and policies. • Collaborating with other departments within the organization, such as sales, marketing, and product development, to address customer needs and improve the overall customer experience. • Collecting and analyzing customer feedback and suggestions to identify areas for improvement in products or services. • Identifying recurring customer issues or trends and providing insights to the company for process improvements. • Upholding the company's reputation and brand image by consistently delivering excellent customer service.