General Virtual Assistant/E-commerce VA
June 11, 1993

About Candidate

As a highly motivated and results-driven professional, my primary objective is to achieve measurable success by enhancing customer satisfaction, maximizing revenue, and optimizing resource allocation. With a proactive mindset and unwavering commitment to organizational growth, I leverage my strategic insights to spearhead and execute initiatives that align with the company’s vision and mission. I place great emphasis on promoting a harmonious work-life balance, a reflection of my strong discipline and ability to cultivate collaborative relationships. With my extensive skills and expertise, I am confident in my ability to drive impactful change and deliver tangible results for any organization.

As an accomplished General Virtual Assistant with extensive experience in providing administrative support, my primary focus is to deliver exceptional service to my clients. I possess sharp attention to detail, exceptional communication skills, and the ability to effectively manage multiple projects simultaneously. My skills encompass managing schedules, arranging travel, coordinating meetings, and performing general administrative tasks. I am well-versed in various software and tools, including Microsoft Office, Google Suite, and project management software. As a self-motivated individual, I excel at working independently, but I am also an effective team player who can collaborate with others to achieve common goals. With my expertise and dedication, I am confident in my ability to provide unparalleled virtual assistance to any organization.

As a seasoned E-commerce Specialist, my core focus is to enhance an organization’s online presence and drive sales growth through strategic planning and implementation. I possess extensive knowledge of various E-commerce platforms, payment gateways, and digital marketing techniques that are instrumental in achieving organizational goals. Committed to maintaining the highest standards of professionalism and integrity, I am ready to contribute my expertise to drive financial success for your organization. With my extensive knowledge and expertise in E-commerce, I am confident in my ability to assist your organization in realizing its full potential. Allow me to help drive your business towards new heights of success!



BSHRM major in Cruise Ship Services 2012-2013
John B. Lacson Colleges Foundation-Bacolod

A Bachelor of Science in Hotel and Restaurant Management with a major in Cruise Ship Services is a specialized degree program designed to provide students with the knowledge and skills needed to pursue a career in the cruise industry. This program combines the fundamental principles of hotel and restaurant management with specific training tailored to the unique requirements of cruise ship services. Graduates with a Bachelor of Science in Hotel and Restaurant Management majoring in Cruise Ship Services can pursue various careers within the cruise industry. These may include roles such as cruise director, onboard hotel manager, guest services manager, or various positions within the food and beverage department on a cruise ship. The program equips individuals with a comprehensive understanding of both hospitality management and the unique aspects of delivering services on a cruise ship.

Work & Experience

E-commerce Specialist- Part-Time April 2022 - October 2022

- Managed the day-to-day operations of the Nespresso online store, overseeing product listings, pricing, and promotions. - Collaborated with cross-functional teams to optimize website functionality, ensuring a user-friendly and responsive online platform. - Conducted regular website audits to identify and rectify any issues related to user experience, functionality, or content. - Monitored and analyzed website traffic and customer behavior, providing insights for continuous improvement. - Coordinated with the marketing team to implement online promotions and campaigns. - Managed relationships with external vendors and e-commerce partners to enhance online collaborations. - Conducted competitor analysis to stay informed about industry trends and ensure Nespresso's competitive edge. - Assisted in the planning and execution of product launches and online-exclusive events. - Responded promptly to customer inquiries and issues related to online purchases. - Conducted A/B testing for website features, layouts, and promotional strategies to optimize performance. - Implemented and monitored e-commerce analytics tools to track key performance indicators. - Collaborated with the IT team to troubleshoot and resolve any technical issues impacting the online store. - Ensured compliance with e-commerce regulations and standards. - Collaborated with the customer service team to streamline the order fulfillment process and enhance customer satisfaction. - Conducted regular inventory checks and coordinated with logistics to maintain accurate stock levels. - Assisted in the development and implementation of e-commerce strategies aligned with overall business goals. - Utilized CRM systems to track customer interactions and preferences, informing personalized marketing initiatives. - Implemented and managed online customer feedback and review systems. - Provided training to team members on e-commerce tools, processes, and best practices. - Contributed to the development of e-commerce content, including product descriptions and visuals. - Collaborated with the finance team to reconcile online sales transactions and ensure accurate financial reporting. - Collaborated with the legal team to ensure compliance with data protection and privacy laws. - Conducted regular market research to identify emerging e-commerce trends and opportunities. - Participated in the development of e-commerce budgets and financial forecasts. - Assisted in the development of user manuals and guidelines for online customer interactions. - Worked closely with the design team to ensure visually appealing and on-brand online store aesthetics. - Contributed to the creation and optimization of online customer loyalty programs. - Collaborated with external agencies for online advertising and promotions. - Provided regular reports and updates on e-commerce performance to relevant stakeholders.

General Virtual Assistant- Part-Time December 2022 - November 2023
Tommee Tippee

- Managed and organized executives' schedules, coordinating meetings and appointments. - Handled email correspondence and responded to inquiries in a timely and professional manner. - Conducted market research and compiled data to support decision-making processes. - Assisted in the preparation of reports, presentations, and documents. - Coordinated virtual events and meetings, managing logistics and technical aspects. - Handled travel arrangements, including booking flights, accommodations, and transportation. - Maintained and updated databases, ensuring accuracy and completeness of information. - Handled expense reporting and reimbursement processes. - Managed virtual filing systems, ensuring easy access to important documents. - Assisted in customer service tasks, responding to inquiries and resolving issues. - Conducted data entry tasks with a high level of accuracy and attention to detail. - Assisted in the coordination of product launches and promotions on Amazon. - Monitored and managed social media accounts, engaging with the audience as needed. - Handled basic bookkeeping tasks, such as invoicing and tracking expenses. - Collaborated with cross-functional teams to ensure smooth communication and collaboration. - Assisted in the preparation of marketing materials and content. - Conducted online research on industry trends and competitor activities. - Assisted in the development and implementation of standard operating procedures. - Coordinated with suppliers and vendors, managing orders and shipments. - Assisted in managing and updating product listings on e-commerce platforms. - Provided administrative support during virtual meetings, taking minutes and managing follow-ups. - Assisted in the recruitment process, including screening resumes and scheduling interviews. - Conducted data analysis and prepared reports to assess business performance. - Managed and organized virtual files and documents in a systematic manner. - Assisted in coordinating and executing online marketing campaigns. - Provided support in managing customer reviews and feedback on e-commerce platforms. - Conducted quality checks on product information to ensure accuracy. - Assisted in developing and maintaining standard operating procedures for virtual assistance tasks. - Proactively identified opportunities for process improvement and efficiency. - Conducted online research on industry trends, competitors, and relevant topics. - Compiled and presented research findings in a clear and organized manner. - Coordinated tasks and projects, ensuring deadlines were met. - Collaborated with team members to streamline workflows. - Assisted in expense reporting and tracked budgetary expenditures. - Utilized various virtual collaboration tools, communication platforms, and project management software. - Assisted in the planning and coordination of virtual and in-person events. - Managed logistics and ensured events ran smoothly.

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