A*****e

A+ Virtual Assistant I Admin Support I Social Media I Email Marketing I Chat Support I Canva Pro
$250 / week

About Candidate

For nearly two years, I’ve partnered with small businesses, enhancing their lead generation, email marketing, customer service and boosting social media presence through compelling content. With almost two decades in the BPO industry, I excelled in various roles, from customer service to sales, honing skills in quality assurance and driving growth for industry leaders globally.

Location

Education

B
Bachelor of Science in Psychology 2000-2004
Colegio de San Juan de Letran (Manila)

Work & Experience

F
FREELANCE VIRTUAL ASSISTANT July 2022 - present
US Clients

As a freelance Virtual Assistant, I bring prior expertise across various business functions. My background encompasses lead generation, email marketing, social media management, and customer service. I've excelled in crafting compelling visual and video content for social media platforms and orchestrated targeted email marketing campaigns in my previous roles. My proactive approach and versatile skill set consistently drive impactful results and support business objectives.

R
RISK FRAUD PREVENTION ANALYST August 2016 - December 2022
Citibank

- Analyzed bank fraud cases, reducing losses through investigative skills. - Detected and identified fraudulent activities in disputed transactions, including forgery and identity theft. - Efficiently resolved customer issues, applying Fraud Risk Management aligned with policies and frameworks.

C
CUSTOMER SERVICE SPECIALIST October 2013 - September 2015
Emerio Malaysia Sdn Bhd

- Educated clients on credit card services, addressing account concerns and disputes via inbound phone assistance. - Offered precise resolutions for credit term issues and payment concerns. - Collaborated with customers to establish payment plans and promptly escalated disputes when necessary.

B
BANKER COACH (SME) January 2008 - September 2013
Genpact Services LLC

- Managed a wide range of customer service concerns, including inquiries, billing, disputes, sales and many more. - As a coach and subject matter expert, I excel in training, coaching, and conducting quality assurance tasks, including call listening and review, to identify agents ready for production.

E
EMAIL CYBER RESPONSE TEAM October 2004 - December 2007
Concentrix CVG Philippines Inc.

Delivered comprehensive DIRECTV customer support, covering configuration, troubleshooting, network issues, connectivity, devices, provisioning, billing, rate plans, features, and ensuring overall satisfaction.

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