A*****s

• Provided one-on-one mentoring to help individuals reach their full potential within the organization. • Mentored new hires, resulting in stronger staff development and increased productivity. Prepared and presented supplementary learning material to support structured lessons. • Delivered instructional presentations on equipment use, focusing on efficiency and safety. Monitored and reported trainee progress, introducing new learning tools to address individual needs. • Tracked attendance and evaluated progress for assigned trainees.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Contributed to sales growth by upselling products and services based on individual customer requirements. • Exceeded performance metrics consistently, earning recognition as a top performer within the team. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Developed strong product knowledge to provide informed recommendations based on individual customer needs. • Assisted customers in navigating company website and placing online orders, improving overall user experience.

- creates unique designs of certificates, local brands, flyers and other printable layouts. - recreates designs suggested by customers from scratched.