General Virtual Assistant | Research | Quality Assurance
$6 / hour
March 14, 1985

About Candidate

My objective is to provide high-quality administrative support services that enable busy professionals to focus on their core business objectives.
My mission is to help entrepreneurs and business owners maximize their productivity and efficiency by providing reliable and efficient administrative support services. I strive to become a trusted partner for my clients, delivering exceptional work that exceeds their expectations and enables them to achieve their business goals.
My goal is to help my clients save time, reduce stress, and achieve greater success in their businesses. Through a customer-focused approach and a commitment to excellence, I aim to become the go-to virtual assistant for entrepreneurs and businesses around the world. My focus is on delivering outstanding administrative support services that simplify my clients’ lives, boost their productivity, and drive their growth.


Work & Experience

Appointment Setter February 2022 - February 2023
Hancock Mortgage Partners

- Interacting with potential leads by sending them text messages and emails to encourage and direct them into getting a phone call with the clients. - Updating master list (spreadsheet and company CRM system). - Communicating and coordinating with colleagues as necessary. - Updating results at the end of the shift.

Data Mining Specialist March 2021 - November 2021
Your Prospector

- Gathering lead information (email, phone number, company name, position, NMLS) using a given website, LinkedIn, and Google search. - Making sure that the gathered emails are active. - Updating results at end of shift.

Reimbursement Analyst June 2020 - February 2021

- Reconciles FBA inventory and submits reimbursement claims to the customers on behalf of Amazon sellers. - Communicating and coordinating with colleagues as necessary. - Investigate and resolve any discrepancies.

Quality Assurance Analyst August 2016 - May 2018
Point QA

- Listening to agent's recorded call, providing feedback, and giving warning disputes if applicable. - Monitor and evaluate customer interactions to ensure that agents are following established processes and delivering exceptional service to customers. - Work with call center supervisors to identify training needs and develop training programs to improve agent performance.

Data Entry Specialist September 2015 - July 2016

- Checking scheduled flights and classes. - Making sure that the entered schedule from the database is correct from the provided website. - Updating results at end of shift.

Amazon VA February 2020 - July 2021

- Responsible for researching a product from different sources. - Making sure that the product is up to the mark and meets all the client's criteria. - Analyze the profit performance of products and evaluate profitability trends

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