General/ Executive Virtual Assistant/ Customer Service Pro
April 5, 1994

About Candidate

I’m a hardworking professional, always punctual, and committed to getting the job done. With over 5 years of customer service experience, including handling billing, technical, and travel accounts, along with part-time roles in social media moderation, data entry, and sales and marketing, I bring a versatile skill set to any task. Additionally, I have almost 3 years of experience as a Virtual Assistant, further enhancing my ability to tackle diverse responsibilities with efficiency and precision. Furthermore, my background includes expertise in order placement, email management, and resolving disputes in Stripe.

My skills include:
  1. Clear and effective communication with customers.
  2. Showing empathy and patience in every interaction.
  3. Swift problem-solving to address customer concerns.
  4. Demonstrating excellent product knowledge.
  5. Adapting to different customer needs and situations.
  6. Efficiently managing time for prompt assistance.
  7. Resolving conflicts with ease and professionalism.
  8. Actively listening to understand customer needs.
  9. Basic technical proficiency for smooth operations.
  10. Meticulous attention to detail in all interactions.



Bachelor in Secondary Education 2013
Colegio de San Antonio de Padua

I pursued higher education with dreams of graduating, but financial hurdles forced me to pause just six months short of completion. Determined to support my large family, I entered the workforce. Despite setbacks, my hard work and goal-oriented mindset led me through diverse roles, including customer service and virtual assistance. Today, I stand as a testament to resilience, ready to bring dedication and adaptability to your team. Let's conquer challenges together!

Be the first to review “Vic Casia”

Your Rating for this listing