B*****n

Customer Service, Lead Verification Specialiast, Human Resource
June 21, 1997

About Candidate

Location

Education

B
Bachelor of Science in Business Administration Major in Entrepreneurship 2017
Bacolod City College

Bacolod City College (BCC) is a community college operated by the local government of Bacolod City, Negros Occidental, Philippines. The college was legally established by virtue of City Ordinance No. 175, Series of 1997. City Ordinance No. 175, series of 1997 was known as the Charter of Bacolod City College. Bachelor of Science in Business Administration (BSBA) degree program in Entrepreneurship is a 120-credit program. It focuses on developing management and financial skills. Students in the BSBA in Entrepreneurship program learn how to: Identify and evaluate business opportunities. Secure funding

Work & Experience

D
Data Encoder 2017 - 2018
Candido G Martir Corporation

CANDIDO G. MARTIR AGRO-INDUSTRIAL DEVELOPMENT CORPORATION is a company registered in the Philippines. Info-clipper.com brings you a complete range of reports and documents featuring legal and financial data, facts, analysis and official information from the Filipino Registry. CANDIDO G. MARTIR AGRO INDUSTRIAL DEVELOPMENT CORPORATION is headquartered in Bacolod City: The Business report also lists branches and affiliates in the Philippines. Philippines Company Registry: Registration number, address, legal representatives and executives, filings and records, proceedings, and suits, Financials: financial accounts (balance sheet, statement of income), Scores and ratings: Assess the financial performance of CANDIDO G. MARTIR AGRO-INDUSTRIAL DEVELOPMENT CORPORATION : We help you assess credit-worthiness and failure risk

C
Customer Service Representative 2021 - 2021
UBIQUITY

Ubiquity is a cutting-edge, next-generation call center and Business Process Outsourcing (BPO) services provider based in New York City, New York. The firm has been providing data-driven, relationship-focused outsourcing solutions to a global market since 2012.

E
ESL Teacher 2021 - 2023
51 Talk

51Talk Online Education Group (NYSE: COE) is a global online education platform with core expertise in online English education. 51Talk, the name's meaning comes from its mission to unite 5 continents into 1 mission, i.e. to talk effectively with each other through a common language. 51Talk Online Education Group (NYSE: COE) is a global online education platform with core expertise in online English education. 51Talk, the name's meaning comes from its mission to unite 5 continents into 1 mission, i.e. to talk effectively with each other through a common language.

C
Cashier 2018 - 2020
The SM Store

SM Store is the Philippines' largest department store chain with several branches nationwide. We offer a great selection of menswear, womenswear, children's wear, all kinds of beauty products, and things for the home. I provides a positive customer experience with fair, friendly, and courteous service. I registers sales on a cash register by scanning items, itemizing, and totaling customers’ purchases. I resolve customer issues and answer questions. I bags purchased if needed. Process in return transactions. In this company where I learned that it is important to have an empathy, customer service in professional way, always be humble. This is one of the biggest success that I learned not just being a cashier but it is better to have a heart with a service

L
Lead Verification Specialist 2020 - 2021
SRJ Tech BPO

SRJ Tech BPO Philippines is outbound calls belonging with it is Medicare Solutions, provides medicare insurance plans, medicare advantage plans, medicare supplement plans, supplement and advantage plans, and prescriptions. Ensuring that leads meet predefined criteria or standards set by the organization, including verifying the authenticity of leads and filtering out irrelevant or duplicate entries. Overall, the role of a Lead Verification Specialist is crucial in ensuring that sales and marketing efforts are targeted towards high-quality leads, ultimately contributing to the organization's revenue growth and success. My primary role is to make and take calls to employers for the purpose of verifying information stated by an applicant on his/her /her job application. Focus on sales, and fundraising. I am making sure that I am giving them the best customer service support by helpful information. answering questions, and responding to their complaints. This is the beginning of my outsourcing career, I was one of the best employees during my time as an agent. As time goes by, in this company I handled triple accounts. Like: ·Medicare Solutions (Lead Verification Specialist) ·Auto Services (Lead Verification Specialist) ·Health Insurance (Lead Verification Specialist)

H
HR Specialist 2022 - 2023
TLPJ Marketing

It is a Group of Companies. Increase sales leads, support sales efforts, build brand awareness, and grow market share along with the growing company's reputation within the industry. Serving as a point person for all new employee questions. Updating and constructing the company's rules and regulations. Weekly and Monthly Timekeeping and payroll. Processing Compensation and benefits of every employee. Managing priorities. Pro-activity. Advising. Coaching. Compensation and Benefits (SSS, HDMF, PHIC). Issues and enrolls BIO ID numbers of new employees. Encodes new hires in the payroll system. Assist employees in filing their maternity/paternity, sickness, bereavement and other notification. Prepares Request for Payment for government mandated benefits. Assists employees in filing claim Form 1 by providing proof of remittance of Philhealth. Prepares COE requests of employees with valid reasons. Prepares annual summary report of sick leave for cash conversion. Inform resigning employees about the clearance and final pay process of the company. Prepare accurate computation and payment of final pay, retrenchment pay and other benefits of separate employees

H
HR Lifecycle Specialist 2023 - 2023
Focus Direct Inc.

Focus Direct Inc. is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. I am responsible for obtaining, recording, and interpreting human resources information within a company. Personal Action from On Boarding to Off Boarding. (201 gathering, Orientation, Final Phase, Deactivation, NEA/Personnel Action). Enrolls new employees without TIN through ORUS. Inform resigning employees about the clearance and final pay process of the company. Assists employees update with different government (SSS, PHILHEALTH & PAG-IBIG) Prepare accurate computation and payment of final pay, retrenchment pay and other benefits of separate employees. Administers final pay and retrenchment pay of separated employees. Prepares and communicates information to employees about benefit programs, procedures, changes, and government-mandated disclosures

H
HR Compensation & Benefits Officer 2023 - 2024
Focus Direct Inc

My role typically involves managing an organization's rewards system for employees, including both monetary and non-monetary components. Professionals in this field are responsible for designing, implementing, and overseeing compensation and benefits programs that attract, retain, and motivate employees. Process enrollment, deletion and upgrade of HMO plan for each employee. Prepares and communicates information to employees about benefit programs, procedures changes. Process renewal and enrollment of HMO Plan billings. Monitors, updates and informs employees regarding their leave earnings for the current year. Process the monthly RIce Allowance, Housing Allowance, Bereavement Leave, Educational Allowance

Portfolio

Awards

B
Best in Business Plan Implementation 2017
The top choice for executing our business strategy is the introduction of coffee jelly. We collaborated as a team due to its potential for high returns with minimal initial investment. This beverage appeals to a wide demographic, making it suitable for both the young and old alike. Our extensive market research consistently yields impressive outcomes, affirming the viability of this venture.

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