C*****l

Executive/General Virtual Assistant
$300 / week
December 4, 1995

About Candidate

I am a highly skilled and professional General/Executive Virtual Assistant with a passion for providing exceptional administrative support. With a strong background in managing various tasks and responsibilities, I am dedicated to assisting executives and professionals in achieving their goals.
Skills Summary:

– Administrative Expertise: Proficient in calendar management, travel arrangements, email correspondence, and document preparation. Experienced in using productivity tools and software to streamline processes.

– Excellent Communication: Strong written and verbal communication skills, enabling effective interaction with clients, colleagues, and stakeholders. Skilled in drafting professional emails and creating reports.

– Organizational Mastery: Exceptional organizational and time management skills, capable of prioritizing tasks, managing deadlines, and implementing efficient workflows. Experienced in creating systems to enhance productivity.

– Problem-Solving Abilities: Strong analytical skills to identify issues, propose solutions, and implement effective strategies. Resourceful and adaptable in handling unexpected challenges.

– Attention to Detail: Keen eye for detail, ensuring accuracy and precision in all tasks. Proficient in proofreading documents and managing data.

– Confidentiality and Discretion: Committed to maintaining confidentiality and adhering to strict privacy protocols. Capable of handling sensitive information with utmost discretion.

– Adaptability: Quick learner with the ability to adapt to different work environments and industries. Proficient in grasping new concepts and technologies.

– Proactive Approach: Self-motivated and proactive in anticipating the needs of executives and professionals. Committed to delivering exceptional results.

As a General/Executive Virtual Assistant, I am dedicated to providing reliable and efficient support, allowing executives and professionals to focus on their core responsibilities and achieve success. With my skills and commitment to excellence, I am confident in my ability to contribute to your team’s success.

Location

Education

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Associate Degree in Secondary Education 2016-2018
ICCT

An Associate Degree in Secondary Education provides foundational knowledge in subjects such as teaching methods, curriculum development, classroom management, and educational psychology. This degree serves as a stepping stone for those who wish to pursue a career in teaching or continue their education to earn a bachelor's degree in education.

Work & Experience

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Reserach Analyst II June 2021 - March 2024
RealPage Inc.

- RealPage Inc is a leading provider of software solutions for the real estate industry, offering a wide range of products and services to help streamline operations and improve efficiency. - My role includes loading utility services reads and making sure that it is accurately billed to all residential and commercial properties. - I am also responsible of investigating reasons for billing and usage error, plus I also provide plans and possible solutions. - I also do Data analysis and Excel Formula management for quality check. - Email management and communication for our department to ensure awareness of daily changes. - I answer all queries and concerns from Account Managers and Property Managers.

A
Amazon Product Researcher November 2023 - March 2024
Amazon

- My task mainly is conducting thorough market research to identify profitable products for online arbitrage on Amazon. - Analyzing sales data and trends to determine the best products to source through reverse sourcing. - Identifying and evaluating potential suppliers for products that meet the criteria for successful online arbitrage. - Monitoring competitor pricing and performance to stay ahead of market trends and adjust product sourcing strategies as needed.

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Graphic Designer June 2023 - September 2023
One Dial Solutions

- One Dial Solutions (ODS) is a dynamic and innovative startup BPO service provider acquired June of 2023. - I am responsible of creating graphic designs desired by the owner. - My role is to bring the owner's idea to life using my design skills. - Tasks given to me are mainly posters for hiring purposes, monthly engagements and holidays.

T
Team Leader/Manager November 2019 - June 2021
Bell Canada

- Bell is a telecommunications company in Canada that provides a wide range of services including telephone, internet, television, and mobile communications to residential and business customers. - As a Team Leader I am responsible for guiding and directing team members, setting clear goals and ensuring everyone understands their roles and responsibilities. - I play a crucial role as their team motivator and supporting team members by addressing any concerns and challenges, providing constructive feedback and recognizing achievements. - I also do Monitoring and Evaluating Performance. I do call listening for quality check, track progress, and provide feedback to help individuals improve their performance and contribute to the overall success of the team. - I am also responsible for problem-solving and decision-making within the team, identifying and addressing issues, and making informed decisions that align with the team's objectives.

S
Subject Matter Expert | Retention Expert May 2018 - November 2019
Bell Canada

- As a Retention Expert my role is to make sure that the customers are satisfied with the service they are getting from the company. It includes providing assistance to concerns and issues that the consumers have while persuading them to get the best package that is suitable for their needs and wants. - As a Subject Matter Expert I provide real time support to the agents and team leaders regarding process and product knowledge. - I am also responsible of creating and sending EOD (end of day) reports and compilation of activities inside the operation.

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Technical/Customer Support Representative January 2015 - May 2018
Comcast

- Comcast is one of the largest telecommunications and media companies in the United States. Xfinity offers a range of services, including cable television, internet, home phone, and home security, providing customers with entertainment, communication, and connectivity solutions. - As a technical support representative I am the first point of contact for customers calling with questions and concerns with their service/s. - I am responsible for troubleshooting internet, television, home phone and home security services. - I also do schedule technician appointments for repair and installation. - My role also includes upselling products to customers depending on their needs and wants.

Video

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