Data Analyst Virtual Assistant | Amazon Expert | WordPress Web Developer
September 12, 2001

About Candidate



BS Information Technology 2020 - 2024
STI College Tanauan
Accountancy and Business Management 2018 - 2020
STI College Tanauan

Work & Experience

WordPress Web Developer January 2022 - April 2022
Marie Esquibel Coaching

• Configured the theme and installed necessary plugins for a new WordPress website. • Manually designed a website and presented the entire user interface on Figma. • Assist in the creation of a brand strategy for business expansion in collaboration with the client and their virtual assistant. • Handling projects to ensure the delivery of high-quality client outputs, on-time, and on-budget.

Customer Service Representative September 2020 - September 2021

• Working with clients or cross-functional teams to understand their needs, identify opportunities, and present and implement solutions through a consultative approach. • Oversaw the shipping process for orders placed on 8 Amazon stores, ensuring timely delivery within 24 hours. • Efficiently addressed customer complaints in 85% of cases, leading to a 5% improvement in customer satisfaction. • Manage both positive and negative feedback pertaining to the store.

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