Executive Assistant | Customer Service Expert
$15 / hour
July 21, 1988

About Candidate

Professionally skilled Executive Assistant with over 4 years of experience in administrative duties and more than 5 years of dedicated customer service expertise. Recently served as an Executive Assistant to an elite MBA consultant in New York, showcasing proficiency in managing high-level executive support tasks with precision and excellence.

Key Skills:

  • Executive Support: Proven track record in providing comprehensive support to executives, including calendar management, travel coordination, and meeting facilitation.
  • Virtual Assistance: Proficient in remote administrative tasks, utilizing advanced technology and communication tools to ensure seamless workflow and productivity.
  • Customer Service Excellence: Demonstrated commitment to delivering exceptional customer service, adept at resolving inquiries, managing client relationships, and ensuring utmost satisfaction.
  • Time Management: Skilled in prioritizing tasks efficiently, optimizing schedules, and meeting tight deadlines in fast-paced environments.
  • Communication: Strong interpersonal and communication skills, capable of effectively liaising with stakeholders at all levels with professionalism and diplomacy.
  • Organizational Skills: Detail-oriented approach to organizing information, files, and documentation, ensuring accuracy and accessibility.
  • Problem-Solving: Resourceful problem-solver with the ability to identify issues, develop innovative solutions, and implement effective strategies.

With a proven ability to excel in both administrative support and customer service domains, I am committed to contributing to the success of dynamic teams and organizations. Let’s connect to explore how I can add value to your team!

Contact Information:





Medical Health Care Assistant 2005 - 2008
Marikina City University

Medical health care assistance is a vocational course that trains students to provide crucial support in medical settings, preparing them for careers in aiding healthcare professionals and delivering quality patient care.

Work & Experience

Outbound Sales Representative February 2009 - July 2010
Telus International Philippines (Telus BPO Philippines)

As an outbound sales representative in Telus, a leading Canadian telecom company, I was entrusted with the responsibility of initiating the sales efforts for cutting-edge gadgets, specializing in mobile phones and tablets. My role was crucial in not only driving revenue but also in providing unparalleled customer experiences by expertly tailoring plans to suit their needs. Leveraging my sales proficiency and in-depth knowledge of gadgets, I consistently exceeded targets while nurturing lasting relationships with clients. -- Conducted outbound sales calls to prospective customers, effectively showcasing mobile phones and tablets' features and benefits. -- Demonstrated proficiency in understanding customer requirements and recommending appropriate plans to complement their device purchase, boosting customer satisfaction and retention. -- Employed persuasive communication techniques to overcome objections and close sales, consistently exceeding sales quotas. -- Utilized CRM software to track customer interactions, manage leads, and streamline sales processes for enhanced efficiency. -- Collaborated closely with the marketing team to develop targeted sales campaigns and promotions, driving brand awareness and product adoption. -- Provided exceptional post-sales support by addressing customer inquiries, resolving issues promptly, and ensuring a seamless end-to-end experience. Skills Developed: Sales Proficiency, Tech Savviness, Communication, Fast-paced Execution, CRM Mastery, Customer-centricity, Adaptability.

Travel Specialist (Customer Service) November 2010 - September 2012

As a Travel Specialist at TripAdvisor, I specialized in providing exceptional customer service and expert advice to travelers seeking memorable experiences worldwide. Drawing on my passion for travel and extensive destination knowledge, I excelled in guiding clients to make informed decisions and create unforgettable journeys. Key Responsibilities: -- Advised clients on travel destinations, accommodations, activities, and transportation options, ensuring personalized and memorable experiences. -- Managed bookings and reservations efficiently, ensuring seamless travel arrangements and resolving any issues promptly to enhance customer satisfaction. -- Developed and maintained strong relationships with travel partners, including airlines, hotels, and tour operators, to negotiate competitive rates and exclusive offers for clients. -- Stayed updated on industry trends, destination developments, and travel regulations to provide accurate and relevant information to clients, enhancing their travel experiences. -- Utilized advanced technology and online platforms to research, plan, and customize travel itineraries tailored to individual preferences and budgets. -- Implemented effective sales strategies and promotional campaigns to drive business growth and meet or exceed sales targets consistently. With a proven track record of delivering exceptional customer service, extensive destination knowledge, and a passion for travel, I am committed to exceeding expectations and creating unforgettable experiences for clients. Acquired Skills: Customer Service, Destination Knowledge, Communication, Sales, Problem-Solving, Adaptability

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