E*****z

Virtual Assistant, IT Helpdesk, Technical Support, Customer Service
$550 / week
August 22, 1991

About Candidate

A highly motivated and experienced IT Help Desk, Technical and Customer Support Representative and Virtual Assistant. Handled Voice, Chat and Email communication. I am accustomed to working in a challenging and fast-paced environment, particularly when dealing with multiple projects and priorities at the same time. Proven ability to establish and maintain excellent communication and relationships with clients and colleagues. Dedicated to identifying the needs and delivering effective solutions to all problems.

Location

Education

A
Advanced Diploma in Computer Science 2007 - 2008
Informatics Institute

Work & Experience

I
IT Specialist Oct 2022 - Present
Atos

Assist clients doing password reset and resolve technical issues on their laptop Analyze and route tickets to the right department

V
VIRTUAL ADMIN ASSISTANT Jun 2021 - Jul 2022
GL Guild

Cryptocurrency based gaming guild Managed 2 play-to-earn accounts whose members are more than 200+ Administrative tasks such as running the business and increasing productivity Photo editing

T
Technical Specialist Feb 2018 - Nov 2019
SYKES

1st line support for Mobile Phone Troubleshoot issues on their devices Schedule walk in appointments for in-store visit

E
Email Support Oct 2016 - Jan 2018
24-7 Intouch

Back office task for Ride Sharing app Review and analyze monetary claims before approving.

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