H*****z
About Candidate
I am an experienced virtual assistant and have solid expertise in cold calling, appointment setting,
customer service, admission support, general VA, and administrative assistant. My commitment is
to deliver exceptional administrative assistance that enables my clients to achieve outstanding
outcomes. Along with having a thorough understanding of a wide range of VA jobs, I possess strong
organizing and communication abilities. I have continuously met and exceeded client expectations
by taking a proactive, flexible approach.
To secure a challenging position as a versatile professional, leveraging my extensive experience in
General Virtual Assistance, Administrative Assistance, Customer Service, Cold Calling, and
Appointment Setting. I aim to contribute proven skills in communication, multitasking, and
problem-solving to drive efficiency, exceed goals, and positively impact organizational success.
Location
Education
Bachelor of Broadcast Communication
Work & Experience
● Contacted 100 leads per day ● Successfully enrolled 15% of the leads for funding request ● Maintain accurate records and database ● Collaborated with the sales team to ensure a seamless customer experience ● Software: RingCentral, Calendly, Spreadsheet, VanillaSoft, and Zoom
● Conducted high-volume outbound calls to generate new business appointments, resulting in a 25% increase in qualified leads. Built and maintained positive relationships with prospects. ● Consistently exceeded call and appointment targets by 20% month over month. ● Utilized persuasive communication techniques to convert cold leads into warm prospects. ● Collaborated with sales team to ensure seamless customer experience and successful
● Averaged 700 daily sales calls, exceeding the 500 required daily calls. ● Maintained an average sold contract value of roughly 7% higher than average sales peers. ● Developed persuasive scripts and objection-handling techniques to overcome customer hesitations. ● Cross-sell and up-sell existing customers via telephone and e-mail ● Overcome objections of prospective customers. ● Answer questions and offer suggestions based on a thorough knowledge of the product line ● Emphasize product features and benefits, discuss payment terms
● Consider various criteria in searching and choosing products, including competitor data, sales data, market/consumer trends, buying behavior, associated risks, and overall business environment (such as pandemic); ● Create a product mix strategy, considering stock levels per peak seasons, special events, and supplier lead time ● Analyze profit performance of products and evaluate profitability trends as well as pricing strategy, using various tools such as analytics and BuyBotPro ● Amazon Product Listing ● Other related tasks in support of business operations.
● Managed a high volume of inbound calls, addressing customer queries and resolving issues promptly. ● Identified upselling opportunities, resulting in additional revenue. ● Provided excellent customer service while handling day-to-day customer concerns and achieving a resolution rate of 98%. ● Mentored and provided advice to new sales team members, ultimately helping them close 20% more deals at a rate 40% faster than before.
● Online and Offline Documentation ● Organize periodic renewal Licenses ● Submission of the correct documentation for visa processing, insurance, etc for all employees ● Represent the company at locations such as Airport, Hotels, Ministries, and other significant Departments & in accordance with services. ● Oversee all aspects of general office coordination ● Maintain confidentiality in all aspects of clients, staff, and agency information Interact with clients and visitors ● Answer telephones and transfer to appropriate staff members
