S*****r

General Virtual Assistant / Social Media Manager / Sales
February 9, 1987

About Candidate

I have more than 4yrs of BPO experience. I also became a General Virtual Assistant for a year and handled tasks like managing email, and calendar, setting up of meetings and appointments, monitoring sales and inventory, and handling presentations.

I also explored the real estate industry for more than 1 year. After 3 months of impressive selling performance, I was promoted as Sales Supervisor and trained my recruited agents.

I used to be a sales executive for Mitsubishi vehicles for almost 5yrs. After 8 months of consistent selling, I got regularized. (regularization is based on consistent selling performance). In my work in Mitsubishi and real estate, that is where I practiced my skills in online and digital marketing. I’m the one who prepared all my marketing tools whether its image or video content.

Being a salesperson in Mitsubishi and in real estate also introduced me to the world of social media management. I created and managed my social media accounts to get clients. I used several applications in editing photos and videos.

Location

Education

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Associate in Nursing 2005-2010
Emilio Aguinaldo College (EAC)

Located at the heart of Manila, EAC is a private, non-sectarian, coeducational academic institution that offers rigorous professional degree programs open to local and foreign students.

Work & Experience

A
Advisor I Feb 2023 - March 2024
GM - Onstar (Concentrix)

-OnStar Corporation is a subsidiary of General Motors that provides subscription-based communications, in-vehicle security, emergency services, turn-by-turn navigation, and remote diagnostics systems throughout the United States, Canada and many more countries. -My main duty is to provide excellent customer service by answering inbound calls, resolving customers’ issues and selling the company’s services in accordance with OnStar’s Policies and Procedures. -This role also involves maintaining accurate records of customer interaction and transactions to ensure a smooth sales process.

G
General Virtual Assistant October 2022 - June 2023
Our Wellness Moment

- Our Wellness Moment is an online shop from New Jersey, USA. They sell all varieties of wellness products from fitness gear to natural herbal remedies. --I monitor product inventory, clients’ orders and its timely shipment. I make sure that customers’ information is up to date in the database. I manage calendar and email, schedule appointments and meetings, and conduct research efficiently. I also assisted in presenting products to clients. I’m proficient in handling administrative duties and ensuring seamless communication between team members.

S
Sales Supervisor Sept 2020 - Sept 2022
AJL Marketing Real Estate Development

- AJL Marketing Real Estate Development, formerly known as Jumpstart and Marketing Services Corporation, a local real estate company located in Imus, Cavite, Philippines. - I’m responsible for leading and motivating a team of sales agents, setting sales targets, developing strategies for increasing sales revenue and ensuring customer satisfaction. -I also provide administrative and operational support to my team like making sure everyone understands the sale process, commission, project details requirements and tripping process. -I also develop and implement effective social media strategies, create engaging content, manage online communities, and analyze metrics to enhance brand visibility and generate leads for team. Adhoc task - I prepare materials for training presentation and the training itself for my agents

S
Sales Executive October 2014 - July 2019
Mitsubishi Motors Philippines Corp.

- Mitsubishi Motors Philippines Corporation (MMPC) (formerly Philippine Automotive Manufacturing Corporation) is the Philippine operation of Mitsubishi Motors Corporation (MMC), where it is the second-biggest seller of automobiles. - I actively engage with prospective customers to understand their needs and preferences, provide expert guidance and information on available vehicle options, negotiate prices and terms, and successfully close sales. -I also collaborate with the sales team and management to achieve sales targets and provide exceptional customer service throughout the sales process. I also manage my own social media accounts where I also get my clients. -I ignite my social media presence and drive brand awareness by strategizing and executing innovative social media campaigns, crafting compelling posts, and analyzing data to continuously optimize my online presence.

C
Customer Service Representative Sept 2012 - July 2014
Fidelity National Information Services, Inc. (FIS)

- Fidelity National Information Services, Inc. (FIS) is an American multinational corporation which offers a wide range of financial products and services. - My role here is to provide comprehensive assistance to customers over the phone and support clients in financial matters, including account management, transaction processing, and resolution of account- related issues. - Utilize in-depth knowledge of financial products and services to offer guidance, answer inquiries, and ensure exceptional customer satisfaction while adhering to regulatory and compliance standards in a professional and efficient manner.

T
Technical Support Representative / Sales Support Representative Nov 2011 - Sept 2012
AT&T Uverse

- AT&T Inc. (with "AT&T" being an abbreviation for its former name, the American Telephone and Telegraph Company) is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. -- I’m a tech-savvy problem solver armed with deep product knowledge, I am dedicated to providing top-tier technical assistance to customers in a dynamic call center environment. With a winning blend of patience, adaptability, and a knack for simplifying complex concepts, I deliver resolutions swiftly and leave customers feeling empowered and satisfied with their experience. I’m also a persuasive and charismatic communicator with a knack for closing deals, I excel in engaging potential customers and delivering tailored solutions that drive sales growth. Fueled by a passion for exceeding targets, I thrive in the fast-paced environment of a call center, where I leverage my exceptional product knowledge and interpersonal skills to create memorable customer experiences.

G
General Administrator 2005 - 2011
Timmy Boutique & General Merchandise

- Timmy Boutique & General Merchandise was a local boutique shop that offered broad range of services from a variety of uniforms, events’ souvenirs and giveaways with logo, and printing shop. The company had its office in Manila, Philippines. - I’m a versatile and detail-oriented professional with expertise in overseeing office operations, managing scheduling and calendars, coordinating meetings and events, maintaining records and databases, and handling administrative tasks. Known for my exceptional organizational skills and ability to multitask, I ensure seamless day-today operations, foster a productive work environment, and provide comprehensive support to enhance overall efficiency and effectiveness.

Awards

T
Top 2nd Supervisor 2022
AJL Marketing Real Estate Development Awarded as Top 2nd Supervisor
T
Top 5th Seller 2020
AJL Marketing Real Estate Development Awarded as Top 5th Seller.
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Part of Top 10 Sales Executives for several months. 2014-2019
Mitsubishi Motors Philippines Corp. Part of Top 10 Sales Executives for several months.
B
Best in Customer Service September 2012
Fidelity National Information Services, Inc. (FIS) Best in Customer Service
B
Best in Call Quality December 2013
Fidelity National Information Services, Inc. (FIS) Best in Call Quality

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