Virtual Assistant/ Amazon VA/ Customer Service Specialist/ Data Entry
September 21, 2000

About Candidate

With a solid background as a General Virtual Assistant for 10 months, a seasoned Customer Service Specialist for 3 years, and an experienced Amazon Product Researcher for over a year, I am confident in my ability to bring valuable skills to your team.

As a General Virtual Assistant, I developed strong organizational and multitasking abilities, handling diverse tasks with precision and efficiency. My three years of experience as a Customer Service Specialist honed my communication skills and commitment to ensuring a positive customer experience. Additionally, my role as an Amazon Product Researcher equipped me with a deep understanding of e-commerce dynamics.



BS Hotel and Restaurant Management 2019-2020
Bestlink College of the Philippines

Under Graduate

Work & Experience

Service Crew August 2020 - February 2021
Mang Inasal

Service Crew is responsible for presenting menus to patrons. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers. He/She prepares the bill that itemizes total meal costs and sales taxes. He/She performs cashiering duties.

Customer Service Specialist October 2021 - March 2022

My main role is to support customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help with their credit cards such as; updating credit card information, credit limit increase, payment, sending a plastic card etc.

Customer Service Specialist April 2022 - February 2023
Elevance Health

My main role was to assist insurance members with their inquiries about their policy's covered benefits, assist them with their payments, locate a provider within their coverage/area, update their information, and assist them in applying for a new plan. In addition, I received a promotion to Customer Service Specialist in a healthcare account, where I now manage complex call inquiries in accordance with my training.

Amazon Product Researcher July 2022 - September 2023
Toy U

As a Product Researcher in my prior position, my responsibilities included identifying new products suitable for our clients to sell on Amazon. I consistently delivered 15-20 profitable product recommendations daily, achieving a robust 40% return on investment (ROI) per item. I ensured that the listed items were not only profitable but also aligned with current market trends. We are using traditional and reverse sourcing as our sourcing method.

Virtual Assistant March 2023 - December 2023
Third Floor One

I'm in charge of responding to inquiries from customers, scheduling changes, refund requests, cancellations of appointments, and information updates. In addition, I oversee the auditing of newly scheduled appointments made by our sales representatives to make sure all the details are accurate and there are no schedule conflicts

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