J*****o
About Candidate
With a solid background as a General Virtual Assistant for 10 months, a seasoned Customer Service Specialist for 3 years, and an experienced Amazon Product Researcher for over a year, I am confident in my ability to bring valuable skills to your team.
As a General Virtual Assistant, I developed strong organizational and multitasking abilities, handling diverse tasks with precision and efficiency. My three years of experience as a Customer Service Specialist honed my communication skills and commitment to ensuring a positive customer experience. Additionally, my role as an Amazon Product Researcher equipped me with a deep understanding of e-commerce dynamics.
Location
Education
Under Graduate
Work & Experience
Service Crew is responsible for presenting menus to patrons. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers. He/She prepares the bill that itemizes total meal costs and sales taxes. He/She performs cashiering duties.
My main role is to support customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help with their credit cards such as; updating credit card information, credit limit increase, payment, sending a plastic card etc.
My main role was to assist insurance members with their inquiries about their policy's covered benefits, assist them with their payments, locate a provider within their coverage/area, update their information, and assist them in applying for a new plan. In addition, I received a promotion to Customer Service Specialist in a healthcare account, where I now manage complex call inquiries in accordance with my training.
As a Product Researcher in my prior position, my responsibilities included identifying new products suitable for our clients to sell on Amazon. I consistently delivered 15-20 profitable product recommendations daily, achieving a robust 40% return on investment (ROI) per item. I ensured that the listed items were not only profitable but also aligned with current market trends. We are using traditional and reverse sourcing as our sourcing method.
I'm in charge of responding to inquiries from customers, scheduling changes, refund requests, cancellations of appointments, and information updates. In addition, I oversee the auditing of newly scheduled appointments made by our sales representatives to make sure all the details are accurate and there are no schedule conflicts
