R*****b

Virtual Assistant| Graphic Design | Lead Gen Specialist | Data Entry | Customer Service
$10 / hour
August 3, 1994

About Candidate

Hello, I’m Roxanne, and I’m excited to connect with professionals like you! With a diverse skill set encompassing Customer Service, Virtual Executive Assistance, Graphic Design, and Lead Generation, I’m all set to make a significant impact in multiple domains.

💼 Versatile Virtual Executive Assistance: With a background as a Virtual Executive Assistant, I am well-versed in managing schedules, optimizing workflows, and streamlining operations for maximum efficiency. My reliable support allows businesses to thrive.

📞 Elevating Customer Experiences: As an experienced Customer Service Representative, I excel in delivering top-tier support and ensuring the utmost satisfaction for valued clients. My dedication to crafting exceptional customer experiences remains unwavering.

🎨 Skilled Graphic Designer: My proficiency in Graphic Design adds an artistic touch to my skill set. From creating eye-catching visuals to designing engaging marketing materials, I bring creativity and innovation to every project.

🌟 Lead Generation Specialist: With expertise in lead generation strategies, I’ve helped businesses identify and cultivate valuable leads, driving growth and revenue. My proactive approach and strategic mindset ensure consistent success in generating high-quality leads.

Let’s connect and explore how my combined expertise can elevate your brand’s presence and drive success across various domains. I look forward to collaborating and making a positive impact together!

 

Feel free to reach out!

Location

Education

B
BS Information technology 2010 - 2014
Divine Word College of Calapan

Work & Experience

V
VIRTUAL ASSISTANT - ExecutIve Assitant September 19, 2022 - Present (Part- Time) EST
PINEAPPLE VA HUB | BUSINESS CONSULTING

- Reports directly to the CEO - Plan, organize, and execute office activities and meetings; - Manage and maintain calendars; - Research and organize data; - Social Media Management; - Content creation- for Social Media Account (through Canva) - Manage incoming and outgoing mail and correspondence; - Prepare and distribute meeting agendas and minutes; - Maintain and update company databases and records; - Assist with the preparation of presentations and reports; - Handle confidential and sensitive information with discretion; - Assist with special projects as assigned by the CEO.

V
Venue Finder (Lead Generation Specialist) October 24, 2023 - March 5, 2024
DANCE YOURSELF FIT™

- Search for leads - Find suitable places or venues for hosting dance classes. - Send emails and communicate with venues regarding availability. - Handle ad hoc tasks related to booking, email blasts, and creating landing pages. - Manage customer service responsibilities including responding to Facebook comments and messages, as well as email tickets.

C
Customer Service Manager cum Business Consultant August 9, 2020 - December 31, 2021
USH INTERNATIONAL BUSINESSMEN SERVICES LLC

- Help clients and prospects obtain business or trade licenses in the UAE - Provide various options to meet their business requirements before setting up - Keep up-to-date with the latest promotions offered by each emirate - Create marketing banners using Canva - Answer queries through phone calls, WhatsApp conversations, or meetups - Assist with processing visas for ex-pats - Generate daily, monthly, and quarterly reports to track progress and ensure smooth operations.

A
Aviation Guiding Officer (Customer Service Agent) September 12, 2019 - March 31, 2020
G4S SECURITY (DUBAI INTERNATIONAL AIRPORT)

- Greet passengers throughout the airport - Provide proactive assistance to passengers - Inform passengers about procedures for passing through Immigration Officers and Security Machines - Guide passengers to their designated areas - Check passengers' flight details using their ticket or boarding pass - Assist passengers in case they miss their flight or if their flight has been canceled - Ensure that passengers have a smooth and stress-free experience at the airport

B
Benefits Associates II August 17, 2017 - September 4, 2019
CONDUENT BUSINESS, INC

- Assist employees from various US-based companies with the benefits of their Health Savings Account/Flexible Spending Account - Inform employees about eligibility requirements for opening an account - Help employees become familiar with the website and its functions - Process opening, closing, and reopening of Health Savings Account/Flexible Spending Account - Assist with debit card issues, including ordering, cancellation, and reasons for declined cards - Create reports for unusual situations and keep employees updated by timely phone calls - Clarify concerns related to Health Plan, Tax, Contributions, and Distributions. - Following call center scripts when handling different topics. - Assisting Ford employees with the enrollment of their desired Health Plan Benefit for the year – enrollment can be done over the phone or through the website; - Helping employees become familiarized with the website and its functions; - Informing the Employees/ Beneficiaries of the services covered by the plan they enrolled in; - Checking the amount eligible for the year for each service.

C
Customer Care Representative August 25, 2014 - December 31, 2015
ICONNECT CONVERGENCE, INC.

- Managing large numbers of inquiries, complaints, and requests through email, SMS, online message; - Assisting customers with basic troubleshooting with step-by-step procedures in regards to their cable/ internet connection. - Respond to customers' inquiries in a timely manner; - Identifying customer’s needs, clarifying information, researching every issue, and providing solutions; - Managing large numbers of inbound calls; - Assisting customers with basic troubleshooting over the phone in regards to their cable/ internet connection. - Respond to customers' inquiries in a timely manner; - Identifying customer’s needs, clarifying information, researching every issue, and providing solutions.

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