j*****4

About Candidate

Location

Education

B
Bachelor in Business Teacher Education 2005 - 2009
Polytechnic University of the Philippines

The Bachelor in Business Teacher Education is a four-year program with two specializations: Business technology and Livelihood education; and information technology education. The major business technology and livelihood education prepare graduates to teach effectively across the learning areas in elementary, secondary, college, and vocational/technical schools the courses in office and business technology (office procedures, keyboarding, shorthand, bookkeeping, accounting, business mathematics, management, marketing, entrepreneurship, merchandising, and computer education) as well as in livelihood education courses (home technology, food, and cosmetology, basic drafting, basic electricity, basic electronics, plumbing, carpentry, and masonry). The information and technology education major prepares graduates to teach effectively and intensively information and technology subjects across the learning areas in elementary, secondary, college, and vocational/technical schools.

Work & Experience

H
Human Resources Associate February 2024 - April 2024
Premium Group of Companies

As a Human Resources Associate with the Premium Group of Companies, I played a pivotal role in ensuring the smooth operation of HR functions during the short-term engagement. Key Responsibilities: Talent Acquisition: Spearheaded recruitment processes, from sourcing and screening candidates to coordinating interviews, and ensuring the timely placement of qualified individuals. Onboarding and Orientation: Facilitated seamless onboarding for new hires, conducting orientation programs to ensure a swift integration into the company culture. HR Administration: Assisted in maintaining employee records, managing documentation, and supporting day-to-day HR operations to uphold organizational efficiency. Ad Hoc Tasks: Event Coordination: Successfully organized employee engagement activities, fostering a positive work environment and strengthening team dynamics. Training Support: Collaborated in the development and delivery of training programs, contributing to continuous employee development and skill enhancement. Employee Relations: Addressed employee queries and concerns promptly, promoting a harmonious work atmosphere. Rewards Received: Recognition for Outstanding Efficiency: Acknowledged for expeditiously handling the recruitment process, ensuring the timely placement of candidates, and contributing to the fulfillment of client requirements. Team Collaboration Award: Received appreciation for active participation in team-building initiatives and effective collaboration with colleagues. This brief but impactful experience as a Human Resources Associate at Premium Group of Companies allowed me to contribute significantly to HR functions, showcase adaptability in handling diverse tasks, and receive recognition for achievements in a short timeframe.

C
Customer Service Specialist August 2022 - February 2024
Premium Healthcare Providers

As a Customer Service Specialist deployed by the staffing agency to support Premium Healthcare Providers' clients in hospitals and long-term care facilities, I adeptly managed inquiries, provided compassionate assistance, and ensured seamless interactions, maintaining the company's commitment to excellence in healthcare services. Key Responsibilities: Engaged with patients, families, and healthcare staff through various communication channels, including phone, email, and in-person interactions, to address inquiries and resolve issues promptly. Employed strong interpersonal skills and empathy to effectively manage sensitive situations and provide support to individuals in healthcare settings. Demonstrated proficiency in healthcare protocols and procedures to assist clients with accurate information and guidance regarding medical services and resources. Adhoc Tasks: Assisted in coordinating staffing assignments and scheduling to ensure adequate coverage and support for healthcare facilities during high-demand periods or staff shortages. Participated in training sessions and workshops to enhance customer service skills and deepen understanding of healthcare industry standards and regulations. Collaborated with healthcare professionals and administrative staff to streamline processes, optimize service delivery, and improve overall patient experience. Achievements or Awards Received: Received recognition for outstanding customer service and professionalism in handling challenging situations, contributing to positive feedback from clients and patients. Acknowledged for dedication and commitment to supporting healthcare facilities during critical periods, ensuring continuity of care and seamless operations. Throughout my tenure as a Customer Service Specialist with Premium Healthcare Providers, I consistently upheld the highest standards of service excellence, contributing to the company's mission of providing exceptional healthcare support to clients and their patients.

S
Social Media Manager March 2021 - August 2021
Worldwide Weddings PH by AJT Events Management

As the Social Media Manager for Worldwide Weddings PH by AJT Events Management, I spearheaded the digital presence of the company, strategizing, creating, and managing engaging content across various platforms to enhance brand visibility and drive customer engagement. Key Responsibilities: Developed and implemented social media strategies to align with the company's marketing objectives, including content calendar planning, campaign execution, and performance analysis. Created compelling and visually appealing content, including graphics, videos, and written posts, to showcase the company's services, highlight client success stories, and promote upcoming events. Managed social media accounts and communities, monitoring engagement, responding to inquiries, and fostering meaningful interactions with followers to nurture brand loyalty and strengthen customer relationships. Adhoc Tasks: Collaborated with the marketing team to integrate social media efforts with overall marketing initiatives, ensuring consistency in messaging and branding across all channels. Conducted competitor analysis and market research to identify trends, opportunities, and best practices in the wedding and events industry, informing content strategy and campaign development. Provided social media training and support to team members and clients, sharing insights and expertise to enhance their understanding of social media platforms and best practices. Achievements or Awards Received: Increased social media following by 30% and engagement by 40% within six months, resulting in heightened brand awareness and expanded reach for Worldwide Weddings PH. Generated significant leads and inquiries through targeted social media campaigns, contributing to a 20% increase in event bookings and revenue for the company during the duration of my tenure. During my tenure as Social Media Manager at Worldwide Weddings PH by AJT Events Management, I demonstrated strategic thinking, creativity, and a results-driven approach to social media management, resulting in measurable success and a positive impact on the company's growth and reputation.

C
Customer Service Representative December 2016 - June 2018
The Results Companies

As a Customer Service Representative at The Results Companies, specializing in Boost Mobile services, I provided exceptional support to customers, resolving inquiries, managing accounts, and promoting customer satisfaction through effective communication and problem-solving skills. Key Responsibilities: Managed inbound calls from Boost Mobile customers, addressing billing inquiries, service issues, and technical support requests with efficiency and professionalism. Utilized specialized software and CRM systems to access customer accounts, process payments, and update account information accurately and securely. Demonstrated in-depth knowledge of Boost Mobile products, plans, and promotions to educate customers and assist them in selecting the most suitable options for their needs. Adhoc Tasks: Participated in special projects and initiatives, such as new product launches or promotional campaigns, providing feedback and insights from a customer service perspective. Assisted in training new customer service representatives, sharing expertise and best practices to ensure consistent service quality and adherence to company standards. Supported team members during peak call volumes or challenging situations, collaborating to find solutions and maintain high levels of customer satisfaction. Achievements Received: Received multiple commendations from supervisors and team leaders for exceeding performance targets, maintaining a customer satisfaction rating of over 90%, and consistently delivering exceptional customer service. Recognized for outstanding performance during quarterly evaluations, achieving high scores in call quality, productivity, and customer feedback metrics. During my tenure as a Customer Service Representative at The Results Companies (Boost Mobile), I demonstrated a strong commitment to customer satisfaction, product knowledge, and teamwork, contributing to the success of the customer service department and the overall performance of the company.

T
Technical Support Specialist December 2015 - April 2016
Transcom Worldwide Philippines, Inc.

As a Technical Support Specialist at Transcom Worldwide Philippines, Inc., assigned to the Comcast account, I provided expert assistance to customers, troubleshooting technical issues, and delivering solutions to ensure optimal service delivery and customer satisfaction. Key Responsibilities: Handled inbound calls and inquiries from Comcast customers, diagnosing and resolving technical issues related to internet, cable television, and home phone services. Utilized advanced diagnostic tools and software to identify and address network-related problems, configuration issues, and equipment malfunctions, ensuring swift resolution and minimal downtime for customers. Provided step-by-step guidance and instructions to customers on troubleshooting techniques, device configuration, and software updates, empowering them to resolve simple issues independently and enhancing their overall experience. Adhoc Tasks: Assisted with escalated customer cases, collaborating with cross-functional teams and senior technical support specialists to address complex issues and ensure prompt resolution. Participated in training sessions and workshops to enhance technical knowledge, customer service skills, and familiarity with Comcast products, services, and protocols. Supported team members during peak call volumes or high-demand periods, providing assistance, guidance, and mentorship to improve overall team performance and customer satisfaction. Achievements Received: Received recognition from supervisors and team leaders for consistently exceeding performance targets, achieving high scores in call resolution, customer satisfaction, and quality assurance metrics. Awarded the "Technical Excellence Award" for outstanding performance in troubleshooting technical issues, demonstrating expertise, professionalism, and a commitment to delivering exceptional customer support. During my tenure as a Technical Support Specialist at Transcom Worldwide Philippines, Inc. (Comcast), I demonstrated a strong dedication to technical proficiency, customer satisfaction, and teamwork, contributing to the success of the technical support department and the overall performance of the company.

C
Customer Service Specialist May 2015 - December 2015
Transcom Worldwide Philippines, Inc.

As a Customer Service Specialist at Transcom Worldwide Philippines, Inc., assigned to the Comcast account, I was responsible for providing exceptional customer support. This included handling inbound calls and emails, addressing billing inquiries, managing accounts, and resolving service-related issues with proficiency and empathy. Key Responsibilities: Managed customer interactions via various channels, ensuring accurate documentation of inquiries and resolutions using CRM systems. Demonstrated in-depth knowledge of Comcast products and services to provide accurate information and guidance to customers, fostering brand loyalty and satisfaction. Collaborated with cross-functional teams to address escalated cases and contribute to a positive work environment. Adhoc Tasks: Engaged in training sessions to enhance skills and knowledge, actively participating in workshops to improve product understanding and customer service techniques. Assisted team members during peak periods, supporting smooth operations and maintaining high-quality service delivery. Achievements Received: Consistently met or exceeded performance targets, earning recognition from supervisors for maintaining high levels of customer satisfaction and adherence to quality standards. Received commendations for professionalism and dedication to providing exceptional customer service, contributing to positive feedback and ratings from customers. During my tenure as a Customer Service Specialist at Transcom Worldwide Philippines, Inc. (Comcast), I demonstrated a commitment to excellence, effective communication, and teamwork, contributing to the success of the customer service department and the overall performance of the company.

C
Customer Service Specialist September 2012 - February 2014
Aegis People Support, Inc.

At Aegis People Support, focusing on the Globe Telecom account, I excelled as a Customer Service Specialist by delivering top-tier assistance to customers. This involved handling inbound communications, resolving inquiries, and ensuring satisfaction through adept problem-solving and clear communication. Key Responsibilities: Managed inbound calls and email correspondence from Globe Telecom clients, offering support on account-related matters, service requests, and technical issues. Meticulously maintained records of customer interactions using CRM systems, ensuring accurate documentation and timely follow-up on resolved issues. Exhibited comprehensive knowledge of Globe Telecom products, services, and policies to provide informed guidance, thereby fostering strong customer relationships. Adhoc Tasks: Played a key role in training new customer service team members, sharing best practices and insights to maintain service consistency and uphold company standards. Collaborated with cross-functional teams to address escalated customer concerns, tackle complex issues, and enhance overall service quality. Actively contributed to special projects aimed at enhancing customer experience and operational efficiency within the organization. Achievements Received: Consistently met or surpassed performance metrics, including call resolution rates, customer satisfaction scores, and quality assurance benchmarks. Earned multiple "Employee of the Month" accolades in recognition of outstanding performance, professionalism, and unwavering commitment to delivering exceptional customer service. During my tenure at Aegis People Support (Globe Telecom), I demonstrated a steadfast dedication to customer satisfaction, effective communication, and collaborative teamwork, thereby contributing significantly to the company's success in delivering exceptional service.

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