J*****s

• As a customer solutions agent at PayPal, I assisted customers with various issues related to their PayPal account, payments, fraud, products, and site. I adopted thorough preparation, active listening, technical expertise, and utilizing available resources to provide the best service possible. As a result, I consistently maintained an average AHT of 7-8 minutes (below the standard of 10 minutes) and average productivity of 90% (above the standard of 80%). • One of my main achievements was automating and optimizing workflows within the dispute resolution process. This involved creating scripts, macros, and templates to streamline the communication and documentation of disputes. By doing so, I reduced the average resolution time to 30% and increased the overall customer satisfaction and operational efficiency. • I also used smart and caring problem-solving to provide realistic solutions for each customer. I empathized with their concerns and offered options that suited their needs and expectations. I collaborated with co-workers and managers in a team-oriented environment to meet team targets and manage work and life. I was selected to gain an upskill to the Payment and Dispute department in PayPal, where I learned how to handle complex and sensitive customer issues involving payments and disputes. This enhanced my skills and knowledge in the field of online payment and security.

• As a Senior Associate and Consultant for Insurance, I have successfully delivered high-quality solutions for two of Australia’s leading insurance companies: CGU and NRMA. I have extensive experience in assisting customers with motor claims and clarifying liabilities and coverage for various insurance products and services. I have also provided correct information and advice to customers, increasing their happiness and successful claims. • In my role, I was in charge of the Lodgment Department, where I excelled in the allocation process, achieving a 90% allocation rate and becoming one of the top performers in the department. I also improved the claims process by creating and implementing innovative strategies that increased customer retention, reduced repair costs, and guaranteed quality repairs. By utilizing effective communication skills, technical knowledge, and available resources, I consistently met and exceeded a high level of productivity, with an average of 7 claims per hour (above the standard of 6). I also maintained a below-average AHT of 15 minutes (below the standard of 20) and achieved a remarkable average Customer Satisfaction score of 95% (above the standard of 90%). • I have strong skills in research, analysis, presentation, and proposal writing. I have done extensive studies on the insurance market and industry trends, and delivered quality reports and proposals to senior management and clients. I have also managed complex claims and disputes, and contributed to business development and marketing. Moreover, I have worked with other departments and external partners to achieve the best results for the company and the clients. I believe I can add value to your organization with my skills and experience.

• I have extensive experience as a Customer Service Representative for AT&T and DirecTV, two of the largest telecommunications and media companies in the US. My main responsibilities included handling billing and service inquiries for customers on BGI and ISM accounts, selling AT&T and DirecTV products, and performing basic troubleshooting for mobile phone, internet and cable receiver issues. I always provided excellent customer service and satisfaction, ensuring customers were happy and loyal. • I also excelled in generating sales leads and upselling opportunities, as I was one of the top performers in selling AT&T and DirecTV products. I exceeded sales targets and customer expectations, demonstrating my knowledge and skills in the products and services I offered. I was able to identify customer needs and preferences, and recommend the best solutions for them. • Besides my main responsibilities, I also did extra tasks like working with other groups, giving and receiving feedback, learning new skills, keeping track of customer data, and achieving high performance and quality. I always wanted to grow and help the company succeed.

• As a Data Entry Clerk at Agchem Manufacturing Corporation, I have a variety of responsibilities that involve working with data in different formats and for different purposes. I create, update, and organize data in spreadsheets and databases, and ensure the accuracy and confidentiality of the data. I also transfer data from hard copy to digital database, scan documents and print files, and use office equipment efficiently. • I work with data for the accounting and finance department. I use software to enter, update, and analyze data from source documents, and to generate reports. I also ensure data security and integrity, and answer queries and requests for information. • I collaborate with other staff to ensure data quality and compliance, provide administrative support, create and format data visualizations, research and obtain information, organize and scan documents, and assist with special projects. I also encode and verify data for operations, check and validate files, and meet quality and reporting standards.

• I am a virtual assistant who can buy and sell tickets for different events. I find the best deals and sources for tickets using online tools and software. I also offer great customer service and support to clients. • I make monthly reports on the best-selling events, using data from various sources. I use this data to find out which events are doing well and which ones need improvement. • I find and contact partners or sponsors for promotions or campaigns in the ticketing industry. I offer them win-win deals and negotiate the details. I keep in touch with them often. I test and evaluate new software or tools for ticketing, report any issues, and give feedback. I have skills that allow me to work well in a dynamic industry, and I am always learning.

• I worked as an Amazon Virtual Assistant for STG Global, a computer parts seller, for seven months. I optimized their Amazon store by managing products, orders, customers, and feedback. I used different tools and software to analyze market data and customer behavior. • I boosted sales, profits, and satisfaction with smart product, price, and marketing strategies. I maintained accurate records of products, sales, inventory, orders, and feedback. I delivered products on time and with quality by working with suppliers, shippers, and delivery partners. I offered great customer support through email and chat, and solved issues and inquiries fast and professionally. • I solved and reported issues, communicated and organized well, and adapted and acted proactively. I helped STG Global reach its sales and performance targets, and improve its brand and customer loyalty.

• As an Amazon Virtual Assistant at GroGou, I managed an online toy store, utilizing tools like Seller Central, Jungle Scout, Helium 10, and Photoshop to boost performance and visibility. • I also handled customer service inquiries, feedback, and reviews via email, chat, and phone. I ensured that the customers were satisfied with their purchases and resolved any issues or complaints they had. I also encouraged them to leave positive reviews and ratings for the products and the store. • I managed online toy sales, researched the market and competitors, monitored key metrics, and worked with the team to create and execute marketing plans.