J*****m
About Candidate
Adaptable Customer Service Guru with Over a Decade of Experience Mastering Client Needs and Resolving Inquiries.
Proficient in Precise Call Documentation, Report Preparation, and Service Coordination.
Versatile in Offering Valuable Solutions and Keeping Clients Satisfied.
Reliable Social Media Moderator, Driven by a Strong Work Ethic, and Committed to Delivering Top-notch Results within Set Goals and Timelines.
Location
Education
Undergraduate
Work & Experience
- Assist customers in cancellations, refunds, and product inquiries via email. - Handle Stripe and PayPal disputes, upload orders, and contact customers and warehouses regarding shipping and order issues.
- Create, edit, and upload videos, and monitor/boost followers on social media.
- Provide customer support through chat and email, and handle requests related to the website.
- Assist customers in cancellations, troubleshooting, and resolving billing and account issues.
- Audit documents for phone line applications, and assist agents in approval processes.
- Collect payments on past-due bills, locate customers, and set up repayment plans.
- Assist customers in placing orders, provide product information regarding the latest cameras and gadgets, camping, and diving equipment, and address feedback, disputes, and damaged items. - Basic troubleshooting, processing refunds, and responding to tickets and emails. - Assist customers on third-party sellers such as Amazon, eBay, Newegg, Rakuten, etc.
- Handle incoming calls, address customer concerns, and provide technical support. - Assist customers in finding and placing orders for replacement parts. - Basic troubleshooting of electronic gadgets and processing refunds. - Assist in the escalation of damaged and missing items.
Portfolio
