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As a Content Moderator at TaskUs from January 2020 to February 2024, I upheld the critical responsibility of ensuring the safety and integrity of various online platforms. My main tasks involved reviewing user-generated content, including text, images, and videos, to ensure adherence to community guidelines and legal standards. I carefully monitored and evaluated content to detect and address potential risks such as hate speech, graphic violence, and inappropriate material. Collaboration with team members was essential in promptly addressing sensitive issues and maintaining a positive online environment. Beyond my core duties, I regularly conducted content audits, optimized workflows, and implemented new tools to improve moderation efficiency. My dedication and high accuracy rates were recognized through awards such as Employee of the Month, Performance Bonuses, and Special Recognition, providing a sense of fulfillment and acknowledgment for my contributions to TaskUs.

As a Customer Service/Technical Support/Sales Representative at Telus International Inc., I excelled in providing top-tier support to customers, resolving inquiries and technical issues while promoting relevant products and services. Through effective communication via phone, email, and chat, I ensured customer satisfaction and loyalty. I maintained a deep understanding of Telus International's offerings to address customer needs effectively. Additionally, I handled escalated issues, assisted in training new hires, and contributed to process improvements and special projects. Throughout my tenure, I exceeded performance targets, received recognition for exceptional service, and earned bonuses and incentives, fostering motivation and dedication to company goals.

As a Collections Specialist at Accenture Philippines from August 2018 to February 2019, I managed accounts receivable, ensuring timely collection of outstanding payments from clients. My responsibilities included contacting clients via various channels to follow up on overdue invoices, negotiating payment terms, and resolving billing discrepancies diplomatically. I maintained accurate records, analyzed accounts for delinquent balances, and collaborated with internal teams to address underlying issues. Additionally, I conducted credit checks, processed payment adjustments, generated reports, and supported projects to improve collection procedures. Throughout my tenure, I received recognition for consistently meeting or exceeding collection targets, demonstrating strong negotiation skills, and contributing to departmental success. This acknowledgment reflected my dedication to excellence in managing client accounts and ensuring timely payments.

As a Technical Support/Customer Service Representative at West Contact Services/Alorica from December 2015 to August 2018, I provided essential support to customers, addressing technical inquiries and concerns with professionalism and efficiency. My responsibilities included troubleshooting technical issues, guiding customers through product usage, and resolving complaints to ensure satisfaction. I utilized various communication channels to assist customers promptly and maintained detailed records of interactions. Additionally, I engaged in ad hoc tasks to support the team and improve operations, including handling escalated issues and participating in training sessions. Recognized for exceeding performance targets and contributing to team success, I received certificates of appreciation and occasional bonuses for my dedication.

As an Airline Reservation Specialist at WNS from March 2015 to August 2015, I assisted customers with flight bookings, amendments, cancellations, and inquiries while adhering to airline policies. I provided excellent customer service, collaborated with team members to improve efficiency, and handled ad hoc tasks such as resolving booking discrepancies and assisting with urgent reservations. Recognized for outstanding performance, I received commendations for efficiently handling complex bookings, resolving complaints, and exceeding performance targets, validating my commitment to excellence in the role.

As a Part-time Social Media Manager at LOUIE’S CARWASH AND MOTOR PARTS, your responsibilities include overseeing the social media presence, creating engaging content, managing posts, and analyzing campaign performance to boost brand visibility and attract new customers. You'll collaborate with the marketing team, create compelling content, engage with followers, analyze competitors, and contribute fresh ideas for effective social media campaigns. This role offers increased brand visibility, improved customer engagement, positive feedback for creative efforts, skill development opportunities, and competitive compensation with flexible hours.