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- I am responsible for administrative duties related to scheduling and facilitating patient care processes. This includes managing the scheduling system and ensuring timely and accurate appointments for patients. Additionally, I handle the distribution of psychological assessment forms to patients, aiding in the preparation of necessary documentation for their appointments. - I actively communicate with healthcare providers via email, inquiring about their availability and coordinating scheduling logistics. This involves sending telehealth appointment links to patients, enabling seamless access to virtual consultations. Furthermore, I diligently confirm appointments with patients, providing them with necessary reminders and ensuring their preparedness for upcoming sessions.

- I aid in comprehensive patient documentation, including evaluation reports and revisit notes, adhering to the guidelines set by home health agencies. I ensure the accuracy and completeness of documentation, capturing essential details of patient progress, treatment plans, and therapeutic interventions. I collaborate with the physical therapist to gather necessary information and input it into the electronic health record (EHR) system, maintaining confidentiality and compliance with healthcare regulations. - I support the invoicing process by performing meticulous data entry tasks related to physical therapy sessions, and accurately recording session details, duration, and any applicable charges. I verify billing information for each session, cross-referencing with patient records and treatment plans to ensure accuracy. I collaborate with billing and administrative teams to reconcile any discrepancies and facilitate smooth billing procedures, contributing to efficient revenue cycle management.

- I assisted 30+ patients daily with end-to-end support on product and service inquiries, providing detailed information on features, pricing, and benefits through inbound calls, outbound calls, and emails. I gave patients order status updates and set proper expectations for the order process. I used strong communication skills to relay complex information to patients, increasing customer satisfaction ratings on NPS and CSAT. - I faxed and electronically requested prescription refills and medical records, decreasing the turnaround time for patients receiving their equipment and supplies. I called physician offices to follow up on the status of the requests, ensuring that they were processed within the expected timeframe. I reviewed and processed over 500 prescriptions, medical records, and laboratory results per week, ensuring 95% accuracy and compliance with regulatory and quality assurance guidelines. I collaborated with healthcare providers to resolve discrepancies or missing information in medical records, resulting in a decrease in rejected claims. - I called and coordinated with insurance companies and pharmacy benefits managers to verify patient insurance benefits, reducing claim denials. I utilized online portals and faxed preauthorizations to insurance companies, ensuring an average turnaround time of 3-5 business days for obtaining necessary approvals. I checked the insurance requirements for patients, accurately determining coverage levels, which decreased out-of-pocket expenses for patients.

- I managed a high volume of incoming phone calls from healthcare providers and their personnel, promptly addressing and resolving credentialing issues to ensure high CSAT and NPS rates. I utilized active listening skills to identify underlying problems with provider enrollment and demographic change requests, resulting in a decrease in processing time for each request. I educated providers on credentialing requirements, turnaround times, and the online submission process for provider enrollment to the insurance company, decreasing enrollment errors and increasing provider satisfaction. - I provided detailed information on contracted rates and CPT codes to providers, leading to a 15% decrease in claim denials and an improvement of 15% in reimbursement accuracy. I assisted providers with requesting rate increases by guiding required documentation and negotiation. I sent digital copies of the contract and other related documents requested by providers and answered any follow-up questions via email. - I handled tickets for initiating claim disputes and followed up on escalated concerns.

- I managed a high-value telecommunications account, resolving billing issues for customers, resulting in a decrease in churn rate. I educated customers on how to maximize their plan benefits and features at minimum cost. - I handled troubleshooting for technical issues and encouraged customers to use self-service tools for more personalized solutions while on the go. - I processed customer orders accurately and efficiently, increasing sales of the latest technology products such as smartphones, tablets, and accessories. I offered mobile insurance and other add-ons to cater to different customers’ needs. I developed new strategies to promote fiber internet and satellite TV services to new and existing customers, increasing revenue from service upgrades.

- I assisted customers in creating new accounts, setting up direct deposits, and completing transfers, increasing NPS and CSAT ratings. I handled inquiries about charges, holds, and transactions. - I processed requests for card replacement, demographic changes, and blocking of stolen/lost cards. - I handled possible fraudulent activities reported by customers and escalated those to the internal fraud investigation team for further assistance.

-- I taught Korean students at different proficiency levels and developed customized lessons for ESL, science, and mathematics, increasing student engagement and improvement in test scores. - I tracked and monitored student progress and development, decreasing academic performance gaps among diverse student populations. - I collaborated with a team of educators to assess student learning outcomes and adjust teaching strategies accordingly, increasing overall academic achievement.