Virtual Medical Assistant
December 24, 1997

About Candidate

Hey, there. Are you looking for someone?

Let me tell you why your search stops here – WITH ME.


I am Kimi.

I help healthcare providers ease administrative burdens through digital optimization.


I am a HIPAA-certified VIRTUAL MEDICAL ASSISTANT with extensive experience in the following:

Intake of new patients and referrals
Responding to patient questions (inbound call, outbound call, email, fax, etc.)
Appointment scheduling and following up
Email management
Calendar management
Data entry into EMR/EHR systems
Organizing files in the database
Prescription refills
Insurance verification
Submitting prior authorizations


I am proficient in using these tools and software:

MS Office
Google Workspace
Provider Express
Athena IDX
Meta Business Suite


Now, why should you HIRE me?

Because I am. . .

– Tech-savvy with a proven track record of more than 5 years of combined experience in the healthcare BPO and freelancing industries

– Adept at leveraging a solid foundation in healthcare administration, combined with advanced technological skills, to provide efficient and effective virtual assistance in medical settings

– Possess a comprehensive understanding of medical terminology and administrative processes and a commitment to ensuring the highest standards of patient care

– Willing to learn and be trained

– Passionate about holistic wellness

– Has good character and a positive attitude


So, what do you think? 

Could this be a random circumstance? Or could this be fate?

Let me know. 🙂



Bachelor of Science in Electrical Engineering 2014 - 2016
Pangasinan State University
Bachelor of Arts in Political Science 2019 - 2022
Pamantasan Ng Lungsod Ng Muntinlupa

Work & Experience

Virtual Medical Assistant (Scheduler) March 2024 - Present

- I am responsible for administrative duties related to scheduling and facilitating patient care processes. This includes managing the scheduling system and ensuring timely and accurate appointments for patients. Additionally, I handle the distribution of psychological assessment forms to patients, aiding in the preparation of necessary documentation for their appointments. - I actively communicate with healthcare providers via email, inquiring about their availability and coordinating scheduling logistics. This involves sending telehealth appointment links to patients, enabling seamless access to virtual consultations. Furthermore, I diligently confirm appointments with patients, providing them with necessary reminders and ensuring their preparedness for upcoming sessions.

Virtual Medical Assistant (Receptionist) February 2024 - Present

- I aid in comprehensive patient documentation, including evaluation reports and revisit notes, adhering to the guidelines set by home health agencies. I ensure the accuracy and completeness of documentation, capturing essential details of patient progress, treatment plans, and therapeutic interventions. I collaborate with the physical therapist to gather necessary information and input it into the electronic health record (EHR) system, maintaining confidentiality and compliance with healthcare regulations. - I support the invoicing process by performing meticulous data entry tasks related to physical therapy sessions, and accurately recording session details, duration, and any applicable charges. I verify billing information for each session, cross-referencing with patient records and treatment plans to ensure accuracy. I collaborate with billing and administrative teams to reconcile any discrepancies and facilitate smooth billing procedures, contributing to efficient revenue cycle management.

Senior Process Executive for Medtronic Durable Medical Equipment and Supplies December 2021 - February 2024
Cognizant Technology Solutions

- I assisted 30+ patients daily with end-to-end support on product and service inquiries, providing detailed information on features, pricing, and benefits through inbound calls, outbound calls, and emails. I gave patients order status updates and set proper expectations for the order process. I used strong communication skills to relay complex information to patients, increasing customer satisfaction ratings on NPS and CSAT. - I faxed and electronically requested prescription refills and medical records, decreasing the turnaround time for patients receiving their equipment and supplies. I called physician offices to follow up on the status of the requests, ensuring that they were processed within the expected timeframe. I reviewed and processed over 500 prescriptions, medical records, and laboratory results per week, ensuring 95% accuracy and compliance with regulatory and quality assurance guidelines. I collaborated with healthcare providers to resolve discrepancies or missing information in medical records, resulting in a decrease in rejected claims. - I called and coordinated with insurance companies and pharmacy benefits managers to verify patient insurance benefits, reducing claim denials. I utilized online portals and faxed preauthorizations to insurance companies, ensuring an average turnaround time of 3-5 business days for obtaining necessary approvals. I checked the insurance requirements for patients, accurately determining coverage levels, which decreased out-of-pocket expenses for patients.

Customer Service Representative for United Behavioral Health Provider Services January 2020 - December 2021
Optum Global Solutions

- I managed a high volume of incoming phone calls from healthcare providers and their personnel, promptly addressing and resolving credentialing issues to ensure high CSAT and NPS rates. I utilized active listening skills to identify underlying problems with provider enrollment and demographic change requests, resulting in a decrease in processing time for each request. I educated providers on credentialing requirements, turnaround times, and the online submission process for provider enrollment to the insurance company, decreasing enrollment errors and increasing provider satisfaction. - I provided detailed information on contracted rates and CPT codes to providers, leading to a 15% decrease in claim denials and an improvement of 15% in reimbursement accuracy. I assisted providers with requesting rate increases by guiding required documentation and negotiation. I sent digital copies of the contract and other related documents requested by providers and answered any follow-up questions via email. - I handled tickets for initiating claim disputes and followed up on escalated concerns.

Sales Associate for AT&T Mobility and Sales July 2018 - April 2019

- I managed a high-value telecommunications account, resolving billing issues for customers, resulting in a decrease in churn rate. I educated customers on how to maximize their plan benefits and features at minimum cost. - I handled troubleshooting for technical issues and encouraged customers to use self-service tools for more personalized solutions while on the go. - I processed customer orders accurately and efficiently, increasing sales of the latest technology products such as smartphones, tablets, and accessories. I offered mobile insurance and other add-ons to cater to different customers’ needs. I developed new strategies to promote fiber internet and satellite TV services to new and existing customers, increasing revenue from service upgrades.

Customer Service Representative for UniRush October 2016 - March 2017
FIS Global Solutions

- I assisted customers in creating new accounts, setting up direct deposits, and completing transfers, increasing NPS and CSAT ratings. I handled inquiries about charges, holds, and transactions. - I processed requests for card replacement, demographic changes, and blocking of stolen/lost cards. - I handled possible fraudulent activities reported by customers and escalated those to the internal fraud investigation team for further assistance.

Elite English Training Center May 2019 - December 2019
Elite English Training Center

-- I taught Korean students at different proficiency levels and developed customized lessons for ESL, science, and mathematics, increasing student engagement and improvement in test scores. - I tracked and monitored student progress and development, decreasing academic performance gaps among diverse student populations. - I collaborated with a team of educators to assess student learning outcomes and adjust teaching strategies accordingly, increasing overall academic achievement.



Valedictorian 2013 - 2014
High School Valedictorian at Flores National High School

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