l*****n

About Candidate

Location

Education

B
BSBA Major in Marketing 2005-2007
Adamson University

Undergraduate

Work & Experience

S
Social Media Influencer Researcher March 2023 - December 2023
Planetart

Search for different influencers in Tiktok, Youtube and Instagram that brand can work with.

D
Disability Nurse Clinician October 2022 - June 2023
Exl Service Philippines

Work with other healthcare providers to care for individuals of all ages with intellectual and development disabilities (Hartford Insurrance)

C
Customer Service Representative September 2021 - June 2022
Iqor

Answer all queries, resolve discrepancies and create expert solutions. Deliver prompt service and prioritize customer needs. Investigate and resolve customer inquiries and complains quickly.

I
Influencer Researcher (Instagram); Email Support (Crowd One and Nillas) February 2020 - January 2022
3o BPO

Manage and respond to team-leading volume of support tickets and chats submitted via email through support portal. Deliver exceptional customer service to every customer by leveraging extensive knowledge of producs and services and creating welcoming, positive experiences.

C
Customer Service Associate ( AT&T and DirectTV ACe) November 2016 - January 2017
VXI

Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Cultivate customer loyalty, promoted repeat business and improved sales. Educate customers about billing, payment processing and support policies and procedures.

C
Customer Service Representative and Sales Verifier ( COVAU) July 2014 - December 2014
Call Matrix

Answers all customer queries about their simcard (Go Talk Australia). Do admin task (Back office to gas and electricity account AU).

C
CSR/TSR Leve 1 (Major League Baseball) January 2014 - May 2014
Harte Hanks

Use critical thinking to break down problems, evaluate solutions and make decisions with their subscription.

C
Customer Marketing Associate (Satellite Dish) February 2008 - June 2008
Call Expand

Recommend satellite product to customers and filter calls.

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