L*****s

Virtual Assistant
September 26, 1992

About Candidate

As a seasoned professional with over nine years of experience in the BPO industry, I bring a wealth of knowledge and skills to the table. Since March 2020, I’ve worked as a Virtual Assistant, specializing in Database Administration, Social Media Management, Content Creation, Lead Management, Email and Calendar Management, and other General Administrative Tasks. My clients have consistently praised me for my proactive communication style, positive attitude, and ability to handle complex tasks with ease. Whether you need help with database maintenance, content creation, social media management, or any other administrative task, I’m here to support you and help you achieve your business goals. I am confident in my ability to provide exceptional service and exceed your expectations. Let’s work together to take your business to the next level.

Location

Education

U
Undergraduate BSBA Marketing Management 2011
Pamantasan ng Lungsod ng Valenzuela
H
Highschool 2009
Vicente Madrigal National High School

Journalism and Leadership Awards

Work & Experience

V
Virtual Assistant April 2020 - Present
Cyberbacker

As a virtual assistant, I've handled diverse tasks: social media, email/calendar management, and database upkeep. Facilitated agent onboarding and contributed to leadership decisions. My strengths include communication, organization, and problem-solving, poised to benefit our team's success.

C
Coach/Trainer/Supervisor April 2021 - July 2022
Cyberbacker

I oversee the training of newly hired Virtual Assistants, providing ongoing coaching sessions to monitor their progress and ensure proficiency. In addition, I lead and supervise the VA team, ensuring optimal performance and productivity.

C
Customer Service Representative October 2017 - December 2019
Quantrics Enterprises

As a Customer Service Representative, I assisted prepaid and postpaid customers with inquiries, payments, and technical issues, ensuring exceptional service and prompt issue resolution. I maintained detailed records and collaborated with other departments to resolve complex matters.

T
Travel Services Specialist II Motif Ltd - April 2014
July 2017

As a Travel Services Specialist, I provided outstanding customer service, handling flight and hotel reservations, ticketing, and rebooking. I ensured accurate information on flights, destinations, and travel rules, staying current with industry trends for seamless travel experiences.

C
Customer Service Representative October 2012 - December 2013
Fusion BPO

As a Customer Service Representative, I answered calls, addressed billing, technical, and general phone inquiries with exceptional service. I maintained product knowledge to provide accurate information and ensure positive customer experiences.

V
Verifier January 2011 - October 2012
GCS

As a Verifier, I conduct comprehensive background checks on clients, verifying previous employers, education, and references. I meticulously gather and verify information to uphold organizational integrity and deliver top-notch service.

Portfolio

Awards

C
Coaching Champion March 2022
Recognized for my leadership as a team leader and coach, guiding my team to achieve our goals with dedication and passion. Empower and inspire others through coaching, fostering growth and success within our team.

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