l*****8

Rockstar Customer Service/Lead Generation/Shopify VA

About Candidate

Hi! I am Lora, “Your Virtual Ally Assistant!”

As a dedicated virtual assistant, my mission is to offer comprehensive administrative support
tailored to the individual needs of clients across diverse sectors. With a sharp focus on organization,
communication, and problem-solving.
I aim to alleviate the burdens of day-to-day operations, enabling businesses to thrive with efficiency
and precision. My objective is to streamline processes, enhance communication channels, and foster
seamless collaboration, empowering clients to concentrate on core objectives while I handle
administrative complexities.
By staying proactive, responsive, and continually seeking ways to optimize workflows, I strive to
exceed expectations, deliver exceptional service, and contribute to the long-term success of every
client.
Moreover, I am committed to staying abreast of industry trends and technological advancements,
ensuring that my skills and expertise remain at the forefront of virtual assistance, enabling me to
deliver innovative solutions and unparalleled support to clients.
To revolutionize the virtual assistance landscape by delivering unparalleled support and generating
tangible results for our clients. Through innovative strategies, personalized service, and a relentless
commitment to excellence, we aim to redefine the standards of virtual assistance across various
domains.
My goal is to provide comprehensive virtual assistance services that streamline tasks, enhance
productivity, and foster business growth. Through prompt customer support, targeted lead
generation, effective email marketing, and Shopify support, we aim to empower businesses to thrive
in the digital age.

Location

Education

B
B.S. in Accountancy 2016-2018
National College of Science and Technology
B
B.S. in Industrial Engineering 2015
IKON College

Work & Experience

C
Customer Service Representative/Back Office August 2023 - Present
Swim School (Netherlands)

Key Responsibilities: >Responding to messages via multiple channels like WhatsApp and Emails >Updating the accounts of the swimmers >Answer Incoming calls >Calling the swimmers to provide the available schedules >Book and schedule Try-Out of the swimmers >Sending Invoices >Asana tasks by the client's >Processing documents from the coaches >Managing Meetup account

L
Lead Generation/Data Researcher January 2024 - February 2024
Spartan Health-UK

(Project Based) Key Responsibility >Provide Leads based on the client’s description.

C
Customer Service Representative/Collection Specialist September 04, 2018 - September 2023
CapitalOneAutoFinance

Key Responsibilties: >Cold calling (calling the customers to collect the customer’s payment.) >Handling incoming calls and messages from customers to address their questions, concerns, and requests. >Providing Information ( status of the account, pay-off balance, etc.) >Processing payment >Identifying and resolving customer issues, and complaints ensuring a positive resolution and customer satisfaction. >Updating customers’ information. >Processing settlement offer. >Escalating complex issues. >Documenting customer inquiries and resolutions accurately in the company’s CRM system. >Providing basic troubleshooting or technical support >Meeting Performance metrics. >Providing feedback to supervisors and managers regarding customer concerns and suggesting improvementsto enhance the customer experience.

Awards

P
Portfolio 2024
https://drive.google.com/file/d/1KuNvBxg_MlLkKTHCrnZsBqLF63noQchw/view?usp=sharing
P
Partial Compilation of Achievements/Awards 2018-2023
https://drive.google.com/drive/folders/1KvPd3L6hsvxPrp5Rju0MXRcrCk-ielGF?usp=drive_link

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