General Virtual Assistant
July 18, 1998

About Candidate

I am an enthusiastic virtual assistant with over a three-year track record of delivering
exceptional service. My skill set includes a wide range of administrative tasks, including email campaigns and automation, social media management, email and calendar management, Canva, website support, data entry, lead generation and customer service representatives.



Bachelor of Science in Hotel and Restaurant Management 2016-2020
Bukidnon State University

Bukidnon State University is a state university located in Malaybalay City, Bukidnon, Philippines. The school was formerly known as Bukidnon State College. It is the only university in the Province of Bukidnon that carries the name of Bukidnon in its official name.

Work & Experience

Customer Service Representative Oct 2020 - March 2024
My Own Virtual Assistant

-Respond to customer inquiries via email -Assist customers with product information, order tracking, and general inquiries about services provided. - Handle customer complaints, issues, and concerns efficiently and effectively, ensuring resolution to the satisfaction of the customer. - Process refunds, replacements, and returns according to company policies and procedures, striving to maintain positive customer relations. - Collaborate with the operations and logistics team to address any issues related to product availability, shipping delays, or inventory discrepancies. - Work closely with the operation and logistics manager to identify areas for improvement in customer service processes and procedures. - Provide feedback to the product development team based on customer comments and suggestions, contributing to product enhancements and improvements. - Collaborate with the marketing team to ensure accurate and up-to-date product information is available to customers across all channels.

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