M*****s

Customer Service| General Virtual Assistant | Data entry |Chat support
$7 / hour
May 23, 1997

About Candidate

“I’m an experienced Virtual Assistant and Customer Service Representative.
If you need help with your daily work such as,
• Emails
•Phone Call Support
•Time Management
•Schedule Meeting
•Outbound/Inbound Calls
•Data Entry
•Research and many more
Please don’t hesitate to contact me.”

Location

Education

V
Vocational 2014-2015
National College of Science and Technology

Work & Experience

C
Customer Service Representative ( Team Leader) June 2023- Present
Teleperformance Phils.
C
Customer Service Representative ( Team Coach) September 2022 - June 2023
FIS Global Phils.

Evaluated performance and provided suitable feedback, balancing criticism with positivity and motivation. Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. Motivate team members. Discover training needs and provide coaching.

C
Customer Service Representative March 2020 - September 2022
FIS Global Solutions Phils.

Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Updated account information to maintain customer records. Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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