m*****a

General Virtual Assistant | Customer Support
$5 / hour
March 23, 1987

About Candidate

My name is Michael and you can contact me anytime here. I am an enthusiastic individual with reliable skills in working in both team-based and independent capacities, bringing a strong work ethic and excellent organizational skills to any setting. I am excited to begin a new challenge with a successful team or client.

Hardworking, self-motivated virtual assistant with 5 years of experience in business processing outsourcing here in the Philippines.  I have worked with a few of the largest call centers in the Philippines and supported local and international campaigns. With years of experience, I developed and enhanced my sales, administrative, and customer service skills. I can provide chat, email, admin, and social media management.

You will become my sole priority. I am highly organized, proactive, and punctual, with a team-oriented mentality, so you do not have to worry about my ability to adapt and fit into your work family and daily life.

Location

Education

B
Bachelor in Arts Major in Philosophy 2010
Sacred Heart Seminary

Work & Experience

C
Customer Care Officer November 2010 - March 2012
PILIPINAS TELESERV INCORPORATED

PILIPINAS TELESERV IS A PIONEER IN THE PHILIPPINE CALL CENTER INDUSTRY Our strength is built on the Filipino professional’s world-renowned expertise in customer service and the ability to develop customized business process solutions. Customer service officer under the Prepaid Account of Globe’s Telecom- We worked as a customer service representative that caters and provide assistance to all prepaid subscribers of Globe Telecom.

C
Customer Service Representative May 2012 - November 2012
Sitel Philippines Inc.

Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company. Sitel’s 60,000 associates provide clients with a predictable and measurable return on their customer investment by building customer loyalty, increasing sales, and improving efficiency. The company has been awarded by the International Information and Communications Technology (ICT) Awards as 2008 BPO Company of the Year and by the Philippine Economic Zone Authority (PEZA) as 2010, 2009, and 2005 Outstanding Employer for its exemplary performance in job generation. Customer service officer under the Prepaid Account of Virgin Mobile (Prepay Account-UK)- We worked as a customer service representative that caters and provide assistance to all prepaid subscribers of Virgin Mobile PAYG both inbound and outbound.

C
Customer Service Representative March 2014 - August 2014
Aegis People Support Inc.

• Aegis PeopleSupport Philippines Inc. is a telecommunications company based out of the Philippines. It is now known as Teleperformance Philippines Incorporated. • Customer service associate under the campaign of Pacific Brands Limited. We work as customer service that caters to both inbound and outbound calls, emails, and order entries for Australian customers regarding their concerns for orders, delivery, returns, exchange, product and stock inquiries, etc.

C
Customer Service Representative March 2016 - May 2018
TELUS International Philippines

• TELUS International Philippines, Inc. is a leading Philippines-based provider of digitally-enabled customer experience and business process solutions and a proud member of the TELUS International family. Today, TELUS International Philippines has six sites strategically located throughout Metro Manila, and two new sites in Iloilo, which support some of the world’s top brands. • Customer service advocate for fitness trackers under Fitbit. Fitbit is an American company headquartered in San Francisco, California, known for its products of the same name, which are activity trackers, wireless-enabled wearable technology devices that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

C
Chat Support Representative January 2022 - June 2022
Intrepid Group Asia

• Intrepid Group Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omnichannel e-commerce management, a wide range of Digital Marketing Services, and advanced Insights & Analytics, all powered by state-of-the-art in-house Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 South East Asia countries. Brands love our regional presence, our excellent pro-active eCommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. • I'm handling customer service, particularly chat support in various stores in our company's e-commerce platforms like Shopee and Lazada. In line with my work, I'm also handling admin tasks like answering customer reviews (star ratings), outreach messages, sending vouchers, after-sales concerns, and email escalations.

Awards

P
POCCA Winner 2017
Silver Medalist awardee for attaining high score for all the required metrics such attendance, adherence and CSAT.
M
Most Improved CSAT 2018
A certificate of recognition for most improved CSAT, hitting an overall average from 90.91% to 100%.

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