P*****o

CSR | TSR | VA | Software QA Tester
July 14, 1999

About Candidate

Experienced Software Tester with a proven track record of identifying, logging, and prioritizing defects and
communicating to the development team for a rapid resolution to guarantee software quality at all times. A
results-driven professional with exceptional skills in creating comprehensive test cases to verify that the
software meets specified requirements and to ensure significant reductions in software defects for the best
possible product performance and user experience. Collaborate with cross-functional teams, including
Developers, Product Managers, and Business Analysts to understand project requirements, communicate
the testing progress and results, align the potential risks, and identify areas for improvement.

Location

Education

B
BS in Information Technology 2015-2019
STI College Sta. Rosa

Work & Experience

C
Customer Service Representative Jan 10, 2019 - Sept 05, 2019
Convergys

Financial Account | HRB Business Intelligence | D&B Experienced Customer Service Representative at Convergys. Provided excellent customer support from January 2019 to September 2019.

T
TECHNICAL SUPPORT REPRESENTATIVE Oct 10, 2019 - Oct 20, 2020
Teletech

Healthcare Account | BCBS Experienced Technical Support Representative at TeleTech from October 2019 to October 2020, providing exceptional customer service and troubleshooting technical issues.

C
CUSTOMER SERVICE REPRESENTATIVE Dec 02, 2020 - May 23, 2021
iQor

Telecommunication Account | Metro by T-Mobile Experienced Customer Service Representative at iQor, handling customer inquiries and providing exceptional service. Worked from December 2020 to May 2021.

A
ANALYST I SOFTWARE ENGINEERING - SOFTWARE QA TESTER Nov 8, 2021 - Feb 14, 2024
DXC Technology

Manual tester using Agile Testing Approach Knowledgeable in Agile Methodology Knowledgeable in DevOps Testing Test case management, creation, execution Basic Knowledge of using Postman Basic Knowledge of Playwright Handled 2 projects Experienced Analyst I Software Engineering - QA Tester at DXC Technology, specializing in software testing and quality assurance. Managed testing processes and identified software defects from November 2021 to February 2024.

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