Virtual Assistant / Customer Service Specialist
$1000 / month
October 21, 1985

About Candidate

Dedicated Customer Service Expert with 15 Years of Experience

An adaptable and seasoned professional, I bring over a decade of expertise in customer-centric roles, spanning sales, phone support, chat support, email/ticket support, administrative tasks, and financial accounts. Holding a Bachelor of Science in Business Administration, I augmented my skills with a 6-month vocational course in computer assembling and troubleshooting through TESDA, demonstrating my commitment to continuous learning and professional development. Transitioning from a traditional office environment to remote work in 2017, I’ve flourished in this dynamic setting, leveraging technology to enhance productivity and efficiency. Working from home has not only provided me with greater flexibility but has also enabled me to deliver high-quality results without the constraints of commuting.

As a full-time freelancer, I thrive in shifting schedules, adeptly managing various tasks with proficiency in a wide array of tools and platforms including Zendesk, Freshdesk, Otter.ai, Shopify, Freedcamp, Slack, Zoom, Skype, MS Teams, Viber, G-Suite, Canva, CRM Tools, and more. My ability to swiftly adapt to new online applications ensures seamless integration into any workflow.

Driven by a passion for delivering exceptional customer experiences and equipped with a comprehensive skill set, I am poised to contribute effectively to your team’s success while exceeding expectations.


CV: https://drive.google.com/file/d/193jd4G0JVLyZ6lOqYBI06EiSe5aSHzsY/view?usp=sharing


Linkedin: https://www.linkedin.com/in/jonathan-lamando-93174214a/

OLJ: https://www.onlinejobs.ph/jobseekers/info/1393578

UPWORK: https://www.upwork.com/freelancers/~01714d95bc1c911199

Email: nathan.lam.rock21@gmail.com

Mobile / WhatsApp: 09276014455 / 09993210179


Thank you.




Bachelor of Science in Business Administration 2006
City of Malabon University

A Bachelor of Science in Business Administration (BSBA) is an undergraduate degree program that typically focuses on providing students with a comprehensive understanding of various aspects of business management and administration. The program usually covers areas such as accounting, finance, marketing, management, human resources, operations management, and strategic planning. Graduate-level courses in Business Administration build upon this foundation and delve deeper into specialized areas within the field. These courses often offer advanced studies in specific business disciplines such as finance, marketing, organizational behavior, entrepreneurship, or international business. The curriculum for a graduate program in Business Administration may vary depending on the institution offering the degree and the specific concentration or specialization chosen by the student. Additionally, many graduate programs may include practical components such as internships, research projects, or case studies to provide hands-on experience and real-world application of the theoretical knowledge gained in the classroom. Overall, the goal of such graduate programs is to prepare students for leadership roles in business organizations or for further academic pursuits in the field of business administration.

Work & Experience

Account Executive November 2006 - November 2008
Manila Cordage Company - ON-SITE

I visit old clients to check if they have new product needs. Discovering and prospecting new clients to gain more network and Sales.

Customer Service Representative November 2008 - May 2013
Teletech (Fairview Branch) - ON-SITE

Assisting customers with their inquiries & bills - Selling telecommunication products like Smartphone Mobiles, Broadband Products and Landline Services - Technical Support

Phone Banker May 2013 - June 2016
HSBC Philippines (M2 Branch, UP Ayalaland Technohub) - ON-SITE

Assist customers with their banking transactions and inquiries - Walk through customers about Internet Banking Transactions - Promote and Sell Products and Services

Customer Service Representative February 2016 - December 2016

Answering Inbound Calls, Live Chat, and Emails to Freelancers and Clients of Upwork addressing their issues and assigning them to the right team.

Marketplace Representative December 2016 - October 2020

Upwork Global Inc., formerly Elance-oDesk, is an American freelancing platform headquartered in Santa Clara and San Francisco, California. The company was formed in 2013 as Elance-oDesk, after the merger of Elance Inc. and oDesk Corp. The merged company was subsequently rebranded to Upwork in 2015. People all around the world use Upwork to find work as independent professionals, earning extra income and building freelance careers that fit their lifestyles. As an independent professional, you set your rates and you choose which clients to say yes to and what projects to work on. Tasks: We identify ways to prevent and detect scams, and circumventions, and rectify violations on the marketplace for the benefit of Freelancers and Clients.

Customer Service Representative November 2020 - May 2021

DentistFind connects patients with dental practitioners conveniently and efficiently. DentistFind's mission is to create an environment for the patient and dentist that fosters trust and understanding through education, communication, and transparency. Our website offers a directory of dentists where you can find the perfect provider for your needs all from one place. We provide webinars on dental education as well as our dental marketing course to help practitioners get ahead of the curve when it comes to their business strategies. Tasks: In charge of communicating and updating clients' requests to deliver to the team to process. Follow up each Team for the client’s request making sure it’s done on time.

Virtual Assistant September 2021 - May 2022

Custom Waist Trainers Made For Every Bawdy Tone. Essential wear for every day and working out! Tasks:Addressing customer concerns and processing refunds.Using Shopify, I talk to customers and shipments.Update the Stakeholders on the status of the orders and provide customers feedback for better communication.

Delivery Specialist May 2022 - February 2024
KYCKR Ireland (under Lewis Glanz/ Team Offshore Agency) - WORK FROM HOME

KYCKR is a business register to help with know-your-customer (KYC) processes for anti-money laundering regulations. It was established in Ireland and was a publicly traded company on the Australian Securities Exchange with operations in Ireland and Australia. The company delisted on 07 November 2022 when it was acquired by RealWise KYK AV Pty Ltd.Tasks:As a Delivery Specialist, we process customers’ orders of reports including Company Profile, Annual Reports, Company History, UBO, and more. We process all requested reports from different companies in all countries via the ticketing system using Zendesk.


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