N*****a

Executive Virtual Assistant • Administrative Support Specialist • Customer Support Representative • Amazon Product Specialist •
$1500 / month
February 16, 1993

About Candidate

Dedicated and detail-oriented professional with a strong background in administrative sup- port and caregiving, spanning over a decade. With seven years of experience in administrative roles, I have honed exceptional organizational and multitasking abilities, ensuring smooth and efficient operations in fast-paced environments. Transitioning to a caregiver role for almost five years in Israel, I developed profound empathy, patience, and interpersonal skills while pro- viding compassionate care to individuals in need.

 

Now, leveraging my diverse skill set, I am eager to transition into a role as a General Virtual Assistant. Proficient in handling administrative tasks, managing schedules, and providing remote support, I am well-equipped to assist in various areas such as email management, appointment scheduling, data entry, and customer service. My adaptability, coupled with a strong work ethic, enables me to thrive in dynamic work settings while delivering results with precision and professionalism.

 

Allow me to introduce myself. I am Noemi Rose. Please feel free to address me as Noemi if it is more convenient for you. Would appreciate a prompt response.

Location

Education

B
Bachelor of Science in Psychology 2009 - 2014
Lyceum of the Philippines University - Manila Campus

Lyceum of the Philippines University also referred to by its acronym LPU is a private, non-sec- tarian, coeducational higher education institution located at intramuros in the City of Manila, Philippines. It was founded in 1952 by José P. Laurel, who was the third president of the Republic of the Philippines.

Work & Experience

C
Caregiver 2019 - 2024
tashbetz

Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring, and getting to and from activities and meals according to the individual service plan. • Allows and encourages residents to do as much of their care as possible. With the work I've been doing, I was able to more compassionate.

C
Customer Support Representative Driver Support Uber Eats November 2018 - September 2019
Telus Corporation | Makati City, Philippines

Assists drivers with their navigation, delivery address of the customer for their delivery orders. Assisting the driver on their refund once the customer’s order cancelled their orders. • Communicate with the supervisor, team members and other teams regarding problems, solutions and trends. • Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) . • Document all assisted cases and perform any other task, duties or services required by the immediate superior manager. • Keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.

C
Customer Support Representative Telco I Order Manager August 2018 - August 2019
Sykes Asia Inc. | Makati City, Philippines

• Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving customer complaints. • Knowing our products inside and out so that you can answer questions. • Processing orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints. • Communicating and coordinating with colleagues as necessary.

A
Admin Assistant/Receptionist February 2014 - August 2018
J. Walter Thompson | Makati City, Philippines

• Assist in managing schedules, appointments, and meetings for executives and team members. Coordinate with internal and external stakeholders to schedule meetings and appointments efficiently. • Assist in processing expense reports and reimbursement requests. Ensure accuracy and compliance with company policies and procedures. • Greet visitors, clients, and staff warmly and professionally as they arrive at the office. Manage the reception area to ensure a welcoming and organized environment. • Handle incoming phone calls, screen and direct them to the appropriate person or department. Take messages accurately and relay them promptly to the intended recipient.

C
Clerical Support (Reliever) September 2012 - December 2013
Hinge Inquirer Publication | Makati City, Philippines

• Consistently greets internal and external customers in a courteous and timely manner. • Provides assistance when possible, referring questions and problems to a higher level as appropriate. • Models and reinforces customer service behaviors. Answers the inquiries of the mall’s tenant. • Schedule the photo-shoot and pick-up some stuff for photo-shoot.

T
Team Member May 2012 - July 2012
Kenny Rogers Roasters | Bacoor City, Philippines

• In restaurants with revolving menus, servers may need to meet with kitchen staff or managers daily prior to service to discuss that day's offerings. Topics in these meetings may include specials, food preparation, and ingredients used, especially if they may be a potential allergen to some diners. Additional duties of a restaurant server may also include: • Processing payment • Greeting customers • Cleaning tables and dining area • Setting tables

S
Service Crew/Administrative Crew September 2011 - February 2012
Jollibee Food Corporation | Philippines

Providing effective and exceptional service to customers and of course you must always maintain your station clean and organize according to Jollibee standards. • Taking and serving customers their orders. • Dealing with customer feedback with a positive attitude. • Regular Sanitation. • Lending a hand to different store areas whenever it is needed. • Physical work includes standing for long periods, reaching counter tops/high storage shelves, can be exposed to heavy smoke and steam, and lifting heavy restaurant equipment/ingredients.

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