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• Using a feeds file and manually listing a product. constructing the item name, product description, bullet points, choosing the right images for the product that comply with Amazon policy, optimizing keywords for better browsing, removing any prohibited words from the product detail page information, comparing prices, determining which product type is the right one for a lower referral fee, and confirming the paperwork needed for each kind of product. •Analyzing the necessary inventory levels for the products in order to prevent shipping performance violations, aged inventory surcharge fees, violations of the inventory performance index, guaranteeing that your product remains in stock, and improving your best seller rank. • Handling complaints about unsatisfactory comments and reviews, policy and compliance violations, inactive, restricted, recalled, and discontinued listings; stranded and unfulfillable inventory; and consumer voice and refund requests. • Organizing and creating shipments, dealing with lost, damaged, or missing shipments, tracking down delayed shipments, ensuring that products were transferred in a sellable condition by reviewing the inventory ledger after shipments were received, rescheduling shipment pick-up, scheduling a meeting at the Amazon fulfillment center when sending shipments, supplying item and box labels, choosing suitable product packaging, managing barcodes from Amazon and manufacturers, and searching for reasonably priced carriers for pallet shipments and small parcel delivery. •Developing marketing strategies that include coupons, promotions, deals, A+ content, and vines. •Overseeing customer orders for products that are Fulfilled by Merchant and Fulfilled by Amazon; processing refunds, exchanges, and replacements; monitoring payment reports to determine whether we require repayment. • Tracking the delivery of manufacturer products, removal orders, shipments, and customer orders. Researching in demand products that will comply on the budget of the client and reviewing FBA Fees during Peak season and Non-peak season.

• Responding to questions, messages, and comments from the target market regarding the product. A few strategies to gather information about the needs of the target audience related to the client's product are to join social media pages, reflect on the needs of the audience to develop a solution, browse social media to find ideas for content, look for opportunities to improve social media accounts, and assess competitors' strategies for potential leads. • Producing visual content for conversion, such as reels, daily posts, and videos. examining popular content that was posted, examining unpopular postings, analyzing analytics information, sending weekly reports, and making suggestions for future use in order to improve social media accounts. •Developing a marketing plan and utilizing resources like Facebook and Instagram Business Manager Pages. • Creating content two weeks in advance with scheduling apps. delivering produced material for the client's evaluation. revising any unnecessary updates from the produced content. planning together with the copywriter and additional co-social media managers. •Provide regular reports and insights to maximize performance and guide future strategy by tracking and analyzing social media indicators. Keep abreast of the latest social media tools, trends, and best practices, and integrate them into our approach. •Working together with other divisions, including marketing, sales, and customer support, to guarantee brand messaging coherence and alignment with overarching business objectives. Establish a good rapport with our audience by promptly and professionally responding to messages, comments, and inquiries. Create and implement sponsored social media advertising programs to improve conversions, lead generation, and traffic. Observe social media channels for relevant industry news, trends, and opportunities for engagement or content creation.

•Demonstrates effective, clear and professional written and oral communication. •Provides prompt and efficient service to Sellers and Merchants including the appropriate escalation of Sellers’ issues. •Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. •Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. •Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. •Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. •Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. •Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

•Assisted external users of the client's technical products services; find investigate, and researched user queries and difficulties, and deliver resolutions. •Troubleshoot basic and routine agent issues that are technical in nature, including hardware, software, networking, or other designated client products. •Focused on the customer experiences regard to problem-solving as opposed to standard transactional approaches. •Consulted with users to determine steps and procedures taken to identity and resolve the problem. •Guided users through diagnostic and problem-solving processes, which may involve the use of diagnostic equipment and software and/or spoken guidance. •Followed the correct channel of escalation to resolve technical issues, including making outbound calls to customers or other parties as necessary. •Solved problems that are typically unstructured and heavily reliant on conceptual reasoning. •Listened closely to the needs and problems of the customer, display empathy while utilizing opportunities to create relationships with the customer. •Responsible for answering and resolving advanced product technical-support questions received from customers. •Maintained awareness of technological advances and trends. •Communicated clearly and effectively with end users, coworkers, and management to address issues swiftly and ensure customer satisfaction.