r*****a

Collections Specialist | Team Manager
$15 / week
January 22, 1994

About Candidate

I appreciate you looking at my profile! I am an experienced Team Manager and Collection Specialist.

✨ Key Skills:

✅ Experience with word-processing software and spreadsheets (e.g., MS Office)

✅ Knowledge of online calendars and scheduling (e.g., Google Calendar)

✅ Excellent phone, email, and instant messaging communication skills

✅ Up-to-date with advancements in office gadgets and applications

✅ Ability to multitask and prioritize daily workload

✅ Strong written and verbal communication skills

✅ Ability to work with little or no supervision

✅ Excellent time management skills

✅ Discretion and confidentiality

✅ Solid organizational skills

✅ Proficiency in English

✅ Product Inventory

✨ My Areas of Expertise:

✦ Cold Calling

✦ Debt Collections

✦ Customer Service

✦ Administrative Support

✦ Team Coordination

✦ Data Entry

✦ Shopify

✦ Front End developer

✦ Inbound and Outbound Correspondence

✦ Every other personal and mundane task as assigned

✨ Applications and Software:

✦ Social Media Platforms (Instagram, Twitter, Tiktok, Youtube, Facebook)

✦ Microsoft 365 (Word, Excel, PowerPoint, Outlook)

✦ Communication Tools (Gmail, Outlook, Skype, WhatsApp, Discord)

✦ Cloud Storage (Google Drive, Dropbox, OneDrive)

✦ E-commerce (Shopify, Amazon)

✦ Graphic Design (Canva, Capcut)

✦ AI Tools (ChatGPT)

 

🟢 LET’S CONNECT!

💬 Reach out today, and let’s achieve your goals together! 📞 Schedule a discovery call at your convenience.

 

Yours Truly,

Bal

Location

Education

H
HighSchool 4
Holy Family Academy
B
Bachelor of Science in Information Technology 3
Forbes College

unable to continue to 4th year.

Work & Experience

C
Customer Service Representative February 2016 - August 2016
TELEPERFORMANCE FAIRVIEW

Retention Team - Inbound

T
Technical Support September 2016 - February 2017
TELETECH NOVALICHES

Broadband Helpdesk Team Company address Level 1 & 2 Robinson's Place Nova Market, Quirino Highway, Novaliches, Quezon City, Novaliches, Quezon City, Metro Manila English

E
Email Technical Support Specialist April 2017 - December 2017
IBEX Global

Replying to customers email about FITBIT products Mostly troubleshooting 7/F SM City BF Parañaque, DrArcadio Santos Ave, Parañaque, Metro Manila 1700

T
TECHNICAL SUPPORT August 2018 - July 2019
QUANTRICS INC

troubleshooting customer residential services issue Brgy. Triangulo, Naga, well as organization goals. Camarines Sur 4400

C
COLLECTIONS REPRESENTATIVE October 2020 - January 2021
QUANTRICS INC

Inbound - taking phone calls customers calling about their past due balance providing payment plan collecting payments

T
Team Leader/Supervisor January 2021 - April 2024
Quantrics

Team Leader for outbound calling supervising a team for outbound agents making sure the team is reaching the set KPI targets helping agents reach their goals

Portfolio

Awards

A
AllStar 2019
I was selected as part of the top 10% best employees. Sitewide for our segment.

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