General VA, Customer Service, eCommerce Specialists
$6 / week
February 9, 1990

About Candidate

My mission is to lead my clients to reach their desired long-term goals and generate a
team or an individual contributor who can provide the most highly profitable sales and
excellent customer service to my client’s E commerce business platforms and other forms of
profitable business to drive positive and sustainable cash flow for the company’s delighted



Bachelor In Animal Science 2012
Negros State College of Agriculture

Work & Experience

Third-Party Collections Specialist and Doc Chase Specialists September 2022 - November 2023
Quest Health Solutions

Quest Health Solutions is committed to changing the way patient care is delivered by serving as a one stop shop for all Continuous Glucose Monitoring (CGM), Freestyle Libre and Diabetic Medical Equipment. My role as Collections Specialist is to contact our matients to collect past due balance, provide assistance for promise to pay, accepts payment via credit cards, debit cards and cheque payments. I am also responsible in escalating past due balance to a collections agency for follow-up collections. I update my client with the completed spreadsheets detailed with the process and actions taken.

Shopify Store Manager/Sales and Service Specialist August 2021 - August 2022
Plushbeds, Inc.

PlushBeds is a leading luxury mattress manufacturer and retailer, specializing in organic and natural latex mattresses. PlushBeds is headquartered in Camarillo, CA. Attained $ 18.7 million Sales Revenue in 2021-2022. Finding online suppliers, popular items to sell, and maintaining great customer satisfaction. • I manage one of its many Shopify Stores from Product and Supplier sourcing, Product listings, Stock Inventory Management, Local supplier Dropshipping, Product Purchasing, Pricing management, Winning the by box, Shipment tracking, 24/7 Customer Service, Managing Returns, Sales Inventory, and many seller central stuff.

WAH Customer Service Specialist January 2020 - July 2021
iQor Philippines

• iQor is a business process outsourcing company that provides customer service, third-party collections, and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia. • My role is to handle all customer service and received orders. Change and edit orders and processed returns and refunds. • I was given an opportunity to be a Quality Assurance(QA) Specialist and my role is to listen to recordings and provide agent evaluation, conduct one-on-one coaching and collaborate with Team Leaders for an effective customer satisfaction.

Faculty Member June 2018 - January 2020
St. Columban's Academy of Cauayan, Inc.

St. Columban’s Academy was founded 1950 by the Missionary Society of St. Columban based in the Philippines. Started highschool and now operates in Elementary, Junior and Senoir High School ● My role was teaching Junior and Senior Highschool in Language, and Research subjects. ● I was assigned as Campus Ministry Coordinator and trainer for School Choir ● I send reports, Learning plans, and Curriculum to our School Head for compliance.

Customer Associate II June 2015 - May 2018

Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provided convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They had approximately 130,000 employees across 33 countries. • My roles requires me to answer phone calls and address customer concerns about their cable service problems from basic troubleshooting steps to order entry using Icoms. My role also requires me to send technician after basic troubleshooting steps and issue has not been resolve. ● Pitched sales for customer with only cable service and assist them in subscribing to a Triple Play highlighting the advantages of having one paper bill and availing of big discounts.

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