S*****z

General Virtual Assistant, Executive Virtual Assistant, Social Media Manager - Customer Service
October 1, 1987

About Candidate

“Providing you Unbeatable Services Where Quality is my Specialty to your Success”

A highly skilled and dedicated virtual assistant with experience in General Virtual Assistant, Executive VA, Social Media VA, and FB ads Manager. Committed to providing exceptional administrative support and delivering outstanding results to clients. Possesses strong organizational and communication skills, along with a deep understanding of various VA tasks and responsibilities. Proactive efficient and adaptable with a proven track of record meeting and exceeding client expectations. Seeking opportunities to leverage my expertise and contribute to the success of individuals and businesses in need of reliable virtual assistance. An energetic and detail-oriented individual aspiring to launch a career as a versatile and results-driven Virtual Assistant. Leveraging a background also in Administration, Customer Service, and Marketing, I am eager to bring efficiency, organization, and proactive support to a dynamic team.

Dedicated to providing seamless virtual assistance, I aim to optimize workflows, manage tasks, and enhance productivity for businesses and executives. With a commitment to adaptability, I strive to be a reliable support system that empowers professionals to focus on their core objectives.

My goal as a Virtual Assistant is to evolve into an indispensable asset for executives and businesses. By mastering the intricacies of executive support, Amazon management, and social media coordination, I aspire to become a go-to resource for streamlining operations, driving growth, and cultivating an impactful online presence.

Location

Education

B
Bachelor of science in Commerce - Major in Business Administration School Year - 2006 - 2009
St. Michael’s College

St. Michael’s College is a Catholic Institution of learning administered by the Religious of the Virgin Mary (RVM) Sisters offering four levels of education: elementary, secondary, tertiary, and graduate school. It is distinguished as the oldest Catholic institution in the provinces of Lanao del Sur and Lanao del Norte, and the only catholic school with Higher Education in the city of Iligan serving clientele with diverse cultural and religious backgrounds. It is committed to providing transformative education to the people of Iligan City and the surrounding areas of the two aforementioned provinces. This includes core courses in various areas of business administration, such as management, marketing, finance, human resources, finance, consulting, entrepreneurship, operations management, and strategic planning. It is the study of fundamental principles and practices related to managing organizations effectively. The commerce component of the program may cover subjects such as accounting, economics, business law, statistics, and information technology. These courses provide with a solid understanding of the economic and financial aspects of business operations

Work & Experience

F
Finance Associate May 2023 - 2024 - 2024
Pater Al - Kuwait Foods Corporation

Pater Al - Kuwait Foods Corporation is one of the famous Restaurants in Lanao del Norte Iligan City. The restaurant serves pater, a Maranao staple food made of rice topping wrapped in banana leaves with palapa on the side. In the provinces of Lanao, palapa serves as a staple of every meal, often served with rice and viand, and could sometimes serve as an appetizer itself. This condiment, which makes each meal tastier, is usually found in many restaurants and eateries in the region. Duties and Responsibilities: 1.) Bookkeeping: Maintain precise financial records and record day-to-day transactions to ensure accurate and up-to-date financial data. 2.) Financial Reporting 3.) Expense Management: Track and manage expenses, ensure adherence to company policies and reconcile accounts payable and receivable for financial accuracy. 4.) Invoicing: Prepare and issue invoices, while actively monitoring and following up on overdue payments to maintain a healthy cash flow. 5.) Budget Assistance: Support in budget preparation and monitoring, assisting in variance analysis to ensure financial goals alignment. 6.) Data Entry and Accuracy: Maintain organized and efficient financial databases, ensuring precision in data entry for reliable financial records. Financial Analysis 7.) Payroll Support: Provide support in processing payroll, ensuring accuracy in calculations and deductions. Communication and Collaboration 8.) Deposit Daily Cash Sales in the Bank. 9.) Issue Check payments for suppliers and Payroll. 10.) Replenish Petty Cash Funds via Encashment/Withdrawal from Issued Checks. 11.) Became one of the Best Rookey Employees of the year.

E
Executive Director 6QLPL February 2020 - February 2022
Lifestyles Ph.

Lifestyles is headquartered in Canada and is one of the world's leading health and nutrition companies. We're a Direct Selling Association (DSA) member and have 30 years of proven success behind us. A wellness company that would deliver innovative health products, a successful Business Opportunity, and established network marketing principles. Duties and Responsibilities: 1.) Responsible for giving direction to the organization. 2.) Responsible for developing the strategy to support the vision and mission of the organization. 3.) Develop the right skills for the organization to support short- and long-term goals. 4.) Customer Service Representative or leading a Public Servant in the community. 5.) Data Entry Job and Appointment Setter 6.) Online Networking and doing social media ads 7.) Became one of the highest personal group volume awardees for the past 2 years rewarded a brand-new laptop.

C
Customer Service/ Sales Representative March 2022 - September 2022
Medicare Advantage Solution

Medicare Solutions services the entire country for all Medicare beneficiaries. It is an insurance provider, especially the seniors. It helps seniors across the country find the best Medicare insurance plans to suit their specific needs, cover their necessary costs, and keep them healthy and happy so they can get the most out of those precious golden years. Duties and Responsibilities: 1.) Customer Engagement: Build and maintain positive customer relationships through effective communication and rapport-building. 2.) Sales Initiatives: Actively pursue sales opportunities by identifying customer needs and promoting relevant products or services. 3.) Sales Presentations: Conduct engaging sales presentations, showcasing the features and benefits of products or services to potential customers. 4.) Address customer concerns and issues promptly, finding effective solutions to ensure customer satisfaction. 5.) CRM Utilization: Utilize Customer Relationship Management (CRM) tools to manage and track customer interactions, ensuring comprehensive customer profiles.

A
Accounting Clerk and Cashier August 2017 - September 2018
Avon Cosmetics Inc.

Avon Products, Inc., or Avon, is an American-British multinational cosmetics, skincare, and fragrance skincare personal care company based in London. It sells directly to the public. Duties and Responsibilities: 1.) Recorded financial transactions 2.) Analyzed and visualized financial data to create and deliver presentations reporting financial performance for senior leadership. 3.) Handling day-to-day inquiries and questions from clients via email and phone. 4.) Maintaining and preparing financial statements, such as profit and loss, cost accounting, and monthly, quarterly, and annual closing reports. 5.) Customer Service Representative, handling interviews with the customers, checking their application as a dealer of Avon, then recorded on the system. 6.) Managing junior members of the team, such as trainee accountants or account assistants. 7.) Cashiering scan items, ensuring that prices are quantities are correct, and collect payments.

C
Cashier and Sales Associate August 2010 - November 2011
Gaisano Citi Supermall

A business family involved in the Philippine retail industry. A shopping mall and retail chain in Mindanao. A retail company that operates department stores and supermarkets which was formerly known as Metro Gaisano. Duties and Responsibilities: 1.) Customer Service - Greet customers 2.) Scan or register customers’ purchases 3.) Accept payments from customers and give change and receipts 4.) Bag or wrap customers’ purchases 5.) Process returns and exchanges of merchandise 6.) Answer customers’ questions and provide information about store policies 7.) Help customers sign up for store rewards programs or credit cards 8.) Count the money in their register at the beginning and end of each shift 9.) Count the money in their register at the beginning and end of each shift 10.) I was rewarded with one of the highest sales in the past 5 months during my employment and received lots of bonuses.

A
Assistant Trainee in Account Specialists Special MCR/SCR Ledgering November 2008 - January 2009
Pag - ibig Fund Iligan Branch

Pag-IBIG is an acronym that stands for Pagtutulungan sa Kinabukasan: Ikaw, Bangko, Industriya at Gobyerno. The Pag-IBIG Fund continues to harness these four sectors of society to work together towards providing Fund members with adequate housing through an effective savings scheme. Duties and Responsibilities: 1.) Collaborate with Financial Managers and other team members to successfully execute various accounting tasks. 2.) Maintain company ledgers and daily financial transactions. 3.) Create financial documents such as bills, invoices, pay orders, payables, receivables, and purchase orders. 4.) Identify discrepancies in ledgers and accounts, tracking them to the source and correcting them. 5.) Manage payroll activities and release salaries. 6.) Coordinate and manage payment and billing details of external service providers, contractors, and vendors. 7.) Verify payments and deposits made through the company account and coordinate with the bank. 8.) Create daily reports for management and team members.

C
Cashier/Sales Associate April 2006 - October 2007
Flash Communication Enterprises

Flash Communication Enterprise is a mobile shop that offers services that focus on graphics design, in-store communication, photography, web design, digital printing, and media planning. Duties and Responsibilities: 1.) Provide assistance to customers by helping them locate desired products. 2.) Greeting customers, suggesting items, and demonstrating product features. 3.) Collecting and processing payments, keeping the clientele informed on new products, and maintaining sales records. 4.) I was promoted to Admin Assistant after 6 months and awarded one of the best employees of the year.

H
Home Base Online Entrepreneur (Part-Time) March 2013 - April 2019
Shelb’s Kids Accessories

Duties and Responsibilities: 1.)Creating and managing a business plan. 2.) Developing marketing campaigns. 3.) Customer Service answer calls 4.) Writing or responding to emails or messages 5.) Shipping products to consumers 6.) Meeting customers 7.) Appointment Setter 8.) Business Planning: Develop a comprehensive business plan outlining business goals, target market, products or services offered, marketing strategies, financial projections, and growth plans. 9.) Product or Service Development: Create or source products or services that fulfill market needs or solve problems for the target audience. This may involve product design, development, testing, and refinement. 10.) Website Development and Management: Build and maintain a professional website or online store that showcases products or services effectively. Ensure the website is user-friendly, mobile-responsive, and optimized for search engines. 11.) Marketing and Promotion: Develop and implement marketing strategies to attract customers and drive sales. This may include content marketing, social media marketing, email marketing, search engine optimization (SEO), paid advertising, influencer partnerships, and more. 12.) Customer Relationship Management (CRM): Build and maintain relationships with customers by providing excellent customer service, responding to inquiries promptly, addressing concerns or complaints, and fostering customer loyalty through rewards programs or follow-up communication. 13.) Order Fulfillment and Logistics: Manage order processing, shipping, and fulfillment efficiently to ensure timely delivery of products to customers. This may involve working with suppliers, managing inventory, and optimizing shipping processes to minimize costs and maximize customer satisfaction. 14.) Financial Management: Keep track of business finances, including income, expenses, profits, and losses. Set up accounting systems and processes to manage invoicing, payments, taxes, and financial reporting.

E
E-Commerce VA Amazon Product Research Toys & Games - Kid’s Musical Instrument - (Part-time) December 2019 - June 2020
Hamee

Duties and Responsibilities: 1.) Product Research 2.) Product Listing Optimization 3.) Inventory Management 4.)Order Processing and Fulfillment 5.) Customer Service 6.) Marketing and Promotion 7.) Account Management 8.) Data Analysis and Reporting 9.) Competitor Analysis 10.) Amazon FBA Management 11.) Responsible for identifying new product ideas and researching existing ones or product sourcing. 12.) Experienced Keepa Graph, Rev Seller, Helium 10, Jungle Scout, etc. 13.) Listing Creations, Keyword Research, and Optimization 14.) Search, analyze, and evaluate online suppliers and their product categories/product ranges, in line with the company’s profit and sales targets as well as budget.

S
Social Media Manager (Part-Time) July 2020 - January 2021
Intra Lifestyles Distributor

Duties and Responsibilities: 1.) Establish brand awareness on different platforms like Facebook, Instagram, Twitter, etc. 2.) Basic Graphic Design and Video Editing 3.) FB Ads Management 4.) Admin Support and Data Entry 5.) Strategy Development: Develop comprehensive social media strategies aligned with the company's overall marketing objectives and target audience demographics. 6.) Content Creation: Create engaging and relevant content for various social media platforms, including text posts, images, videos, and infographics, to drive audience engagement and brand awareness. 7.) Content Calendar Management: Plan and schedule social media content across different platforms. 8.) Audience Engagement: Monitor social media channels for audience interactions, comments, and messages, and respond promptly.

G
Graphics Media Video Editor August 2022 - December 2022
Donzkhie Online

Duties and Responsibilities: 1.) Create short videos to highlight, recap, and promote various endeavors and events. 2.) Optimize graphics and video content for social media platforms. 3.) Edit video clips for use on social media platforms. 4.) Designing and layout visual content for advertisement and promoting the business. 5.) Promoting brand awareness. 6.) Video Editing: Edit raw footage and assemble it into a cohesive, visually appealing video product. This includes trimming, rearranging, adding transitions, incorporating special effects, and adjusting audio levels to enhance the overall quality of the video. 7.) Graphic Design: Create or incorporate graphics, animations, and visual effects to enhance video content. This may involve designing titles, lower thirds, motion graphics, and other visual elements to complement the video narrative and reinforce branding.

Awards

F
Finance Associate 2003
Became one of the Best Rooky Employees of the Year.
E
Executive Director 6QLPL 2021
Became one of the highest personal group volume awardees for the past 2 years rewarded a brand-new laptop.
C
Cashier and Sales Associate 2010
I was rewarded with one of the highest sales in the past 5 months during my employment and received lots of bonuses.
C
Cashier/Sales Associate 2007
I was promoted to Admin Assistant after 6 months and awarded one of the best employees of the year.

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