About Candidate


Work & Experience

Contact Center Associate November 2022 - March 2024

As a Contact Center Associate at Collective Solution from November 2022 to March 2024, I provided efficient and empathetic assistance to customers needing roadside service and dispatch. Handling calls, emails, and chats, I ensured quick resolution of emergencies and coordinated dispatch services effectively. Ad Hoc Tasks: Besides my main duties, I took on tasks to improve team performance and customer satisfaction. This included follow-up calls for feedback, helping during busy times, and collaborating with dispatch teams. Additionally, I attended training sessions to enhance my skills. Rewards Received: I received recognition for achieving high performance metrics and was honored with the 'The Performer' inspiring me to strive for excellence

Customer Service Representative November 2021 - November 2022
Results CX LIPA

As a Customer Service Representative at Results CX LIPA from November 2021 to November 2022, I provided dedicated support to customers in the healthcare and telecommunications sectors. Handling inquiries, resolving issues, and ensuring satisfaction were key aspects of my role. I managed inbound calls and emails, showing empathy, professionalism, and understanding of client needs. Ad Hoc Tasks: In addition to my main duties, I tackled various ad hoc tasks to boost team efficiency and enhance customer experience. This included follow-up calls for feedback, aiding in specialized healthcare and telecom projects, and collaborating with teams to address complex issues promptly. Rewards Received: During my time as a Customer Service Representative, I received recognition for exceptional performance. High customer satisfaction ratings and praise from clients and supervisors were common. Additionally, I received performance bonuses and commendations for upholding company standards in healthcare and telecom service excellence.

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